Solutions Architect

We are seeking aSolution Architect – Industrial SaaSwho combinesdeep problem-solving capability ,business-first thinking , andtechnical architecture leadership . This is acustomer-facing, delivery-aligned rolethat bridges business outcomes, digital architecture, and system reliability. The Solution Architect acts as the#1 problem solver and technical escalation point — ensuring that every implementation achieves fast adoption, seamless reliability, and measurable value realization. You will work hand-in-hand with Solution Consultants (domain experts), Implementation Leads, and Engineering to design resilient architectures, address adoption-blocking non-functional requirements, and drive enterprise-grade solution performance. How You Will Make An Impact. 1. Business-First Problem Solving Act as the customer’s trusted technology advisor to diagnose and resolve roadblocks impacting adoption, reliability, or performance. Translate frontline pain (e.g., sync issues, latency, connectivity challenges, poor UX) into actionable technical and process resolutions. Lead RCA sessions to identify architecture or configuration issues slowing time-to-value. Ensure all solutions are designed to drive quantifiable business outcomes insafety, reliability, and cost take-out . 2. Architecture Leadership & NFR Ownership Own end-to-end architecture for customer implementations — includingsecurity, scalability, performance, and offline reliability . Define and validate NFRs: Wi-Fi resilience, offline sync strategy, SSO (SAML, OAuth2), API and integration architecture, and deployment models (public/private cloud). Partner with customer IT and engineering teams to ensure solution readiness and compliance with enterprise standards (SOC 2, GDPR, ISO 27001). Create detailed architecture artifacts: solution blueprints, data flow diagrams, API integration maps, and configuration matrices. 3. Adoption Acceleration & Value Realization Measure and drive improvements incrash-free sessions, sync reliability, latency, and uptimeto ensure world-class user experience. Collaborate with Solution Consultants to link architecture quality with operational KPIs (e.g., PM/CM mix, backlog, schedule compliance). Participate in Executive SteerCo sessions to present technical risk mitigations, adoption progress, and reliability metrics. 4. Cross-Functional Leadership Serve as the bridge betweenProfessional Services, Product Engineering, and Customer IT , ensuring fast issue resolution and proactive design governance. Provide hands-on technical mentorship to implementation consultants and engineers. Champion architecture governance across all customer programs, driving consistency and reusability. Collaborate with Product and Engineering to influence roadmap priorities through field-derived insights. 5. Continuous Improvement & CoE Contribution Contribute to the Solution Architecture Center of Excellence by developing design accelerators, troubleshooting frameworks, and NFR playbooks. Institutionalize best practices in reliability, performance tuning, and scalability. Support internal readiness initiatives and coach teams on architecture-driven delivery excellence. What You Bring to the Team 8–15 yearsof experience inIndustrial SaaS ,EAM , orConnected Worker Platforms(SAP PM, IBM Maximo, Oracle eAM, or Infor EAM). Proven expertise in designingcloud-native, mobile-first architectureswith offline sync, API orchestration, and enterprise-grade security. Strong grasp ofmaintenance and reliability processes , and ability to translate them into digital solutions delivering tangible business value. Experience withAWS/Azure cloud services ,MuleSoft/Boomi/Logic Apps , and API testing tools (Postman, Swagger). Deep understanding ofnon-functional requirements— performance, scalability, data privacy, availability, and user experience. Exceptional problem-solving, troubleshooting, and analytical thinking with strong executive communication skills. Experience inAgile SaaS delivery modelswith distributed onshore/offshore teams. Preferred Education & Certifications Bachelor’s or Master’s inEngineering, Computer Science, or Information Systems . Certifications preferred: AWS/Azure Solutions Architect TOGAF or equivalent architecture frameworks CMRP, CAMA , or equivalent reliability certification (highly valued) PMP or SAFe Agile