Integration & Customer Support Engineer
3 days ago
We are seeking a highly motivated and technically proficient individual to join our team as an Integration and Customer Support Engineer. This role involves integrating with healthcare IT systems, supporting cloud-based solutions, and providing exceptional customer support. You will collaborate with healthcare IT teams of hospitals, vendors, and internal stakeholders. Knowledge of Healthcare IT Standards is necessary: DICOM, HL7, IHE, FHIR, and relevant medical imaging workflows.
Some general skills to have would be:
- Rest API
- Some sort of scripting e.g. JavaScript, Python
- SQL experience
- Experience working in healthcare/ hospital environment
- Experience with cloud-based windows environments
- System Integration:
- Configure and implement our cloud applications and ensure smooth integration with other hospital IT systems such as PACS, HIS, RIS, EMR and other imaging softwares.
- Manage cloud-based storage and processing for medical imaging and data exchange.
- Technical Support:
- Serve as the first point of contact for troubleshooting and cloud integration issues.
- Provide remote and on-site support to healthcare facilities, resolving software and hardware concerns promptly.
- Collaboration, Support and Training:
- Work closely with clinical staff and IT teams to understand workflow requirements.
- Conduct training sessions for end-users on software functionalities and cloud-based tools.
- Point contact for customers for day-to-day support, technical and operational queries.
- Ticketing systems, remote support tools, and customer relationship management.
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Integration & Customer Support Engineer
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Integration & Customer Support Engineer
4 days ago
Gurugram, India Feedback Medical Full timeWe are seeking a highly motivated and technically proficient individual to join our team as an Integration and Customer Support Engineer. This role involves integrating with healthcare IT systems, supporting cloud-based solutions, and providing exceptional customer support. You will collaborate with healthcare IT teams of hospitals, vendors, and internal...
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