![HyreFox Consultants](https://media.trabajo.org/img/noimg.jpg)
Customer Support
2 months ago
Customer Support - Voice
International Voice Process
Night Shift ( anytime 9 hrs between 5:30 PM to 8:30 AM)- US process
Sat/ Sun Off -- 5 days working
Incentives - upto 4-5 k per month
Cab Both side
Roles and Responsibilities
• Respond to customer queries through calls & emails
• Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution etc)
• Ensure timely and accurate service delivery
• Track & document process updates/ changes. Share it with team at requisite intervals
• Update SOPs/ knowledge documents at requisite intervals
• Provide 2nd level support to team on queries
• Assist with preparation of reports (performance based, adhoc etc)
• Assist with support on root cause analysis on dissatisfied customer feedback
• Deliver on responsibilities of Part-Time Trainer/ Quality Analyst
Skills Required
• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office (MS-Excel, MS-Word etc)
• Experience with handling escalated calls
• Understanding of coaching models
or prior experience of trainer in contact center environment (preferred)
Other Details
Keywords : . Industry : IT-Software/Software Services
-
Customer Care Executive
2 weeks ago
Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time**Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...
-
Customer Care Executive
2 months ago
Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time**Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...
-
Customer Support
2 months ago
gurugram, India Talent Integrators Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and...
-
Customer Support
2 weeks ago
Gurugram, India Talent Integrators Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...
-
Customer Support
2 months ago
Gurugram, India Talent Integrators Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...
-
Customer Support
2 weeks ago
gurugram, India Talent Integrators Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and...
-
Customer Support
5 days ago
Gurugram, Haryana, India Wellversed Full timeWellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...
-
Customer Support
2 months ago
Gurugram, Haryana, India Bijak Full timeAs a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our products or services. Your primary goal will be to address customer concerns promptly and effectively while upholding our company's standards of customer service...
-
Customer Support
2 weeks ago
Gurugram, Haryana, India Kalp Solutions Full timeAre you a graduate with excellent communication skills in English? Do you have a passion for helping others and ensuring customer satisfaction? If so, we want you to join our team as a customer service representative in Gurugram. As a customer service representative, you will be the first point of contact for our customers, providing them with outstanding...
-
International Customer Support
2 months ago
gurugram, India CBSI India Pvt Ltd Full timeInternational customer Support- Credit and Collection Contact customers via calls and emails. Send out invoices and request payment. Resolve customer complaints, disputes, deductions and research account discrepancies. Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies Communicate with all stakeholders....
-
International Customer Support
2 months ago
Gurugram, India CBSI India Pvt Ltd Full timeInternational customer Support- Credit and CollectionContact customers via calls and emails. Send out invoices and request payment.Resolve customer complaints, disputes, deductions and research account discrepancies.Process Credit Card Payments. Keep check on all other payments and ensure a correct application of moniesCommunicate with all stakeholders.As a...
-
International Customer Support
2 weeks ago
Gurugram, India CBSI India Pvt Ltd Full timeInternational customer Support- Credit and CollectionContact customers via calls and emails. Send out invoices and request payment.Resolve customer complaints, disputes, deductions and research account discrepancies.Process Credit Card Payments. Keep check on all other payments and ensure a correct application of moniesCommunicate with all stakeholders.As a...
-
Customer Support Executive
4 weeks ago
Gurugram, India TechPoppy Full timeJob Description :Customer support Executive (Travel and Hotel) non voice processWe need customer support executive - Non voice ( Execellnt comms skills written and verbal )Requirement - Customer service exp minimum 6monthsOrTravel expOr social mediaOr Escalation DeskAny one of them .Qulification:Ug/Grad/drop outExperience :Minimum 6Monthsalary - 18k to 25 k
-
Customer Support Executive
2 weeks ago
Gurugram, India TechPoppy Full timeJob Description :Customer support Executive (Travel and Hotel) non voice processWe need customer support executive - Non voice ( Execellnt comms skills written and verbal )Requirement - Customer service exp minimum 6monthsOrTravel expOr social mediaOr Escalation DeskAny one of them .Qulification:Ug/Grad/drop outExperience :Minimum 6Monthsalary - 18k to 25 k
-
Customer Support Executive
2 weeks ago
Gurugram, India TechPoppy Full timeJob Description : Customer support Executive (Travel and Hotel) non voice process We need customer support executive - Non voice ( Execellnt comms skills written and verbal ) Requirement - Customer service exp minimum 6months Or Travel exp Or social media Or Escalation Desk Any one of them . Qulification: Ug/Grad/drop out Experience : Minimum 6Month...
-
Customer Support Executive
2 weeks ago
Gurugram, India TechPoppy Full timeJob Description :Customer support Executive (Travel and Hotel) non voice processWe need customer support executive - Non voice ( Execellnt comms skills written and verbal )Requirement - Customer service exp minimum 6monthsOrTravel expOr social mediaOr Escalation DeskAny one of them .Qulification:Ug/Grad/drop outExperience :Minimum 6Monthsalary - 18k to 25 k
-
Customer Support Executive
4 weeks ago
Gurugram, India TechPoppy Full timeJob Description :Customer support Executive (Travel and Hotel) non voice processWe need customer support executive - Non voice ( Execellnt comms skills written and verbal )Requirement - Customer service exp minimum 6monthsOrTravel expOr social mediaOr Escalation DeskAny one of them .Qulification:Ug/Grad/drop outExperience :Minimum 6Monthsalary - 18k to 25 k
-
Customer Support Executive
2 months ago
Gurugram, India Teleperformance Full timeKey Responsibilities and Accountabilities:Assist customer in resolving any open requests for support, assistance, information on upgrading etc.Complete Training Needs Analysis to confirm the Training is applicable.Design Training content with the Learners needs in mind.Maintain and improve Customer Satisfaction by delivering against those initiatives that...
-
Customer Support Executive
2 months ago
gurugram, India Teleperformance Full timeKey Responsibilities and Accountabilities: Assist customer in resolving any open requests for support, assistance, information on upgrading etc. Complete Training Needs Analysis to confirm the Training is applicable. Design Training content with the Learners needs in mind. Maintain and improve Customer Satisfaction by delivering against those initiatives...
-
Customer Support Associate
2 months ago
gurugram, India Sagar Solution Full timeWe are looking for an outgoing Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...