Ticketing Officer

In this role, you will be the first line of defense for all things technical, ensuring staff members have the tools and resources they need to be productive. You will troubleshoot a variety of issues, answer questions, and escalate complex problems to the appropriate technical personnel.Responsibilities :- Provide comprehensive technical support to DBHDS...

About usvalantic stands for "digital now". We show our customers what is possible in digitalisation today - from strategy to tangible realisation. Our service portfolio includes consulting, services, solutions, and our own software products in the areas of banking, customer engagement & commerce, business and predictive analytics, SAP / ERP consulting,...

Purpose and scope of the roleOrganisation provides an innovative service to help hospitals produce high quality clinical correspondence and deliver them to patients, GPs and other healthcare professionals in a timely and cost-effective manner. Organisation staff based at each of the hospitals work closely with the hospital administrative and clinical Teams....

Overview Experience in first level IT customer support in the financial services domain for US / international clients, managing Prod applications and taking care of ticketing systems. Responsibilities Experience in first level IT customer support in the financial services domain for US / international clients (minimum experience...

What will you do? • Provide global escalation support across different software and product lines.• Engage all tickets with urgency, with excellent customer experience at heart of all you do.• Support sales lead sourcing team with administrative duties. • Escalate and Deescalate tickets to appropriate support channels. • Accurately capture data...

Purpose and scope of the role Organisation provides an innovative service to help hospitals produce high quality clinical correspondence and deliver them to patients, GPs and other healthcare professionals in a timely and cost-effective manner. Organisation staff based at each of the hospitals work closely with the hospital administrative and clinical...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Administration , Customer Satisfaction , Communication , English , ITIL , Management , Operating Systems , Problem Solving , Windows , Windows Server , Ability , Achieve , Administration , Awareness , Bangalore , Basis , Bulk , Communication , Communication Skills , Compliance , Coordinating , Creating , Customer , Customer Satisfaction , Description ,...

Job Responsibilities : • Oversight and technical analysis of incoming end user service requests – Can be managed remotely• Provide on-site support to Med Express Administrative offices during regular business hours:• Remote client side support• Advanced Helpdesk troubleshooting tasks including, but not limited to o User account management,...

Provide and maintain a top-class IT Support service to all GP users, while ensuring the effective delivery of ticket management within Level 1 & 2 support. This is a hybrid role based out of our Bangalore Office requiring support for both remote and in office-based work (1-2 days per week).   What you will do The role acts as an IT Support...

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL FoundationDetails:1. Handle incoming calls, emails and chat from the user may require working on rotational shift2. Ability to...

Responsibilities :- Provide comprehensive support for SharePoint applications, addressing user queries and troubleshooting technical issues efficiently.- Design and develop custom SharePoint solutions using a variety of technologies like web parts, Visual Studio, AJAX, and SQL Server.- Leverage your knowledge of C#, ASP.NET, and the .NET framework to create...

Required Skills Process | IT Service Management | Service DeskProcess | IT Service Management | Incident ManagementTechnology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL FoundationDetails:1. Handle...

Job DescriptionJob Description and ResponsibilitiesThe Automation & Optimization Technical Solution Analyst will be responsible for supporting the Client Services Tools users, across a variety of tools such as Microsoft Dynamics and Genesys. The Client Services organizations are supporting Financial Institutions, FinTechs, Merchants and Consumers and require...

Job DescriptionJob Description and ResponsibilitiesThe Automation & Optimization Technical Solution Analyst will be responsible for supporting the Client Services Tools users, across a variety of tools such as Microsoft Dynamics and Genesys. The Client Services organizations are supporting Financial Institutions, FinTechs, Merchants and Consumers and require...

IT Service Desk Agent(24*7 Support Rotational Shifts)Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...

Purpose and scope of the role Organisation provides an innovative service to help hospitals produce high quality clinical correspondence and deliver them to patients, GPs and other healthcare professionals in a timely and cost-effective manner. Organisation staff based at each of the hospitals work closely with the hospital administrative and clinical Teams....

Responsibilities •Excellent communication skills to attend/resolve client issues on calls/chat/mail.•Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage•Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory•General support knowledge...

THE CANDIDATE SHOULD BE AVAILABLE FOR 11th March INTERVIEW Service Desk (SNOW, SERVICE NOW, ITSM, incident, Active directory, O365, office365) Notice Period - Immediate to 20 days Years of Experience - 4+ YEARS Location - Mumbai, Bengaluru JD : Acknowledge and provide first-line support for end-user IT service requests/tasks, incidents,...

Technical Support Specialist : - IT Service Desk experience 1-5 years- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)- Understanding of Windows X operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with ServiceNow to log, track, close tickets- Experience in...