Chief Manager-BOL Tech-Mumbai

3 weeks ago

Mumbai, India ICICI Prudential Life Insurance Full time
Job DetailsChief Manager-BOL Tech-Mumbai

8 - 12 YrsMumbaiChief ManagerJob description

Understand the customer insights around UI/UX and optimize the journeyOversee the design, development & deployment of engaging web pages, calcula-tors & tools required for customers to make an informed decision about purchas-ing the right insurance solutionManage new product setup which involves end-to-end management - creating landing / information pages, calculators, tools, application form, payment and integration with various web servicesInstituting proper governance protocols to ensure that regulatory and suitable risk control measures are adhered to. This requires that aspects such as data flow between systems happen seamlessly and digital assets such as web pages are regularly reviewed and kept updated in coordination with business teamsImplement the changes received from various internal teams. This involves alter-ing the customer journey. This may also involve third party integrations like CKYC, AADHAAR, Video KYC, etc.Make sure that the requisite data is passed seamlessly from front-end interfaces into back-end systems such as lead management, policy admin and other sys-temsOptimizing web pages, services and journeys for variables such as response time, availability and success rateManage calculators and journeys for partners on whose digital platforms the in-surance products are also hosted. This also involves taking care of integration with back-end systems for seamless data flowOversee and drive initiatives to optimize the performance of pages and various web servicesEnable third party integrations like True caller, Facebook, Google etc.Make sure that interlinkages between platforms such as journey re-directions from the mobile application to website works seamlessDrive automated & regular monitoring of customer journeys along with clear ac-tion matrixLiaison with various business & technology teams to clearly outline require-ments, provide regular status on projects and issues managementManage the team of developers & testers and make sure that the internal moni-toring and testing is in place. This also includes making and altering test cases.Maintain a master repository of all digital assets created & ownedManagement of partner relationship which also includes agreements & billing processesCreate a supportive environment to ensure that the team is able to efficiently work with requisite accesses and that the systems are functioning properly

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