Senior Quality Analyst

4 weeks ago

Bengaluru, India NTT DATA Full time
Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?The role of Senior Associate Integrated Services Quality and Compliance Engineer forms part of the Quality and Compliance Management (QCM) function within Integrated Services. This is a developing role responsible for providing QCM support to the Integrated Service Centre – APAC (“ISCA”) function in term of quality assurance in service deliverables and conformity towards international standard requirements.This role provides support on compliance and risk related matters to the ISCA, ensuring quality services deliverables (internal and external) and adherence to NTT Group Policies, Standards, Procedures, Guidelines, and international standard requirement.

Working at NTTKey Roles and Responsibilities:Develops, manages, and maintains the ISO management system framework and any associate activities to ensure meeting updated industrial/ISO StandardDevelops the templates/processes/procedures for the ISCA functionPlans and conducts regular internal audit according to the industrial/ISO standard to identify potential non-conformance and ensure the corrective and preventive measures in place and ready for external auditsCoordinates all internal parties for any external or customer audits, including ISO20001, ISO27001 and etc. to obtain continuous certificationExplores new external certification in the market to strengthen the ISCA reputation and competitiveness in the marketDevelops, delivers, and coordinates the relevant awareness trainings/material to update and motivate all internal staff to ensure compliance and information security as an inherent component of daily workManages and maintains a ISCA Business Continuity Plan BCP and risk managementCoordinates with ISCA FG-Leaders to ensure an up to date BCP documentationCoordinates with ISCA FG-Leaders to arrange annual BCP drill and consolidate the drill observations and reportsCoordinates with ISCA FG-Leader for risk registry follow-up/mitigation planCoordinates with FG-Leaders on all Group CISO and other NTT Group task assignments related to ISCA boundariesAny ad-hoc task from Integrated Services leadership management and QCM function management

Knowledge, Skills and Attributes:Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factorsFocuses on providing standard professional advice and creating initial analysis for reviewSolid knowledge of ISO 27001 and ISO 20000 standard requirementsSolid understanding of NTT Group policies, standards, procedures, and guidelines, experience in implementing ISO standardsIn-depth knowledge of business continuity management framework and methodologyIn-depth knowledge of quality management frameworks, compliance standards, and relevant certificationsStrong understanding of integrated IT services, solutions, and productsExcellent analytical skills and the ability to interpret data to drive informed decisionsEffective communication skills to interact with internal teams, clients, and regulatory authoritiesProblem-solving abilities to address quality and compliance issues and develop solutionsProject management skills to implement process improvements and manage initiativesStrong attention to detail and a commitment to maintaining high standards of qualityChange management expertise to drive continuous improvement initiatives

Academic Qualifications and Certifications:Bachelor's degree or equivalent in Business, Quality Management, IT, or a relatedRelevant quality/compliance certifications such as ISO 27001 and ISO 20000 etc.

Required Experience:Moderate level of experience in quality management, compliance, or a related role within the IT services industryModerate level of experience in conducting audits, inspections, and quality assessmentsSkills SummaryIntegrated Design, Project Management, Quality Compliance

What will make you a good fit for the role?Workplace type:Hybrid Working

Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:Being part of a

global pioneer –

where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of

cutting-edge technology –

backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference –

by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being

your best self –

in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to

own and develop your career –

with a personal and professional development plan and access to the broadest learning offerings in the industry.

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