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Trust and Safety Associate
2 months ago
We seek a motivated and detail-oriented Trust & Safety Associate, with a focus on User Research to join our team. The successful candidate will be responsible for conducting thorough research and analysis to identify major potential frauds & other unethical behaviors on our platform. This role is critical in ensuring the integrity and safety of our user community.
Key Responsibilities:
Conduct User Research: Perform detailed investigations into user activities, profiles, and behaviors to identify potential fraud, sleaze, and other unethical activities.
Reporting: Prepare clear and concise reports detailing findings, including evidence of potential fraudulent or unethical behavior.
Collaboration: Work closely with other members of the due diligence team, customer support, and legal departments to ensure comprehensive investigations.
Compliance: Ensure that all investigations are conducted in compliance with legal and regulatory requirements, as well as company policies.
Continuous Improvement: Contribute to the development and improvement of research methodologies and tools to enhance the efficiency and effectiveness of the due diligence process.
Requirements:
Fluency in any one of the languages (Hindi, Telugu, or Tamil)
Candidates having experience in the customer support voice process are preferred
Strong customer interaction skills and the ability to build user trust
Basic understanding of social media platforms and user behavior
Cultural understanding of Indian culture, especially related to the specified languages
Strong critical thinking, attention to detail, and communication skills
Ability to work independently and as part of a team
Previous experience in user research, fraud detection, or trust & safety is preferred but not required.
Previous experience in sales, customer support, or any role with frequent customer interaction in a B2C setting is a plus.
The FRND team operates six days a week, with the 1st and 3rd Saturdays of each month as working days.
About FRND
FRND, an innovative audio dating and friend discovery ecosystem for Bharat, is trying to transform the dating landscape. Focusing on the next billion non-English speaking internet users, it's changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier 2 cities.
We're committed to resolving growth and user activation issues and developing revenue-generating features like Virtual Gifting. If you're passionate about high growth and have a first-principles mindset, we invite you to join our core user acquisition team as we strive to connect with the next billion internet users.
Why FRND?
Because we place a strong emphasis on a product-oriented mindset and the resolution of unique challenges. We are actively engaged in the vast market of the next billion users, spanning across India, Latin America, and the Middle East.
Here, you can enjoy competitive Compensation Packages, Equity opportunities , and the prospect of personal growth in parallel with FRND's journey.
You'll have the privilege of collaborating directly with our Founders on stimulating projects, and relish the flexibility of an Unlimited Leave Policy while taking complete ownership of your tasks.
Experience accelerated learning, supported by renowned investors like Krafton, India Quotient, and Elevation Capital.
