Implementation Consultant

3 weeks ago

Gurugram, India HUB Full time

The Role

The implementation consultant
 will be responsible for leading the end-to-end implementation of HUB for new and existing clients. This includes 
gathering requirements, understanding data, solution design, configuration, data migration, integration, training, and go-live support
.

You will work closely with clients to ensure a seamless onboarding experience while collaborating with internal teams across 
product, engineering, and customer success
, with the main goal for delivering value to the customer and supporting their HUB rollout.

Accountabilities

  • Engage with client stakeholders (operations, IT, finance) to understand workflows and business objectives.
  • Document functional and technical requirements aligned with best practices.
  • Design solutions leveraging HUB capabilities for NAV oversight, performance management, reporting and post trade.
  • Configure the SaaS platform, ensuring alignment with client requirements.
  • Coordinate internal and client resources to meet implementation goals.
  • Manage data mapping, cleansing, and migration activities.
  • Work with APIs and integration frameworks to connect the platform to market data providers, OMS/EMS, custodians, and other third-party servicer & systems.
  • Conduct end-user training sessions and produce user documentation.
  • Ensure smooth knowledge transfer to client teams.
  • Support user testing and go live process.
  • Provide hypercare and post-go-live support to ensure adoption.
  • Maintain strong client relationships, escalate issues and manage expectations effectively.

Deliverables

  • Successful delivery of end-to-end customer go lives
  • Translated stakeholder requirements, including Customer, Design, technology to feed product evolution
  • Contribute to, and drive customer user engagement in delivery process
  • Consistently meet or exceed expectations when evaluated against HUBs core values and technical standards
  • Own your personal continued development

About you:

Must have

  • Minimum 5+ years' business analysis or relevant experience
  • Agile experience – working within client implementations
  • Technical experience such as SQL, APIs and integration frameworks
  • Experience working with internal or external customer stakeholders
  • Asset management / financial services experience
  • Proactive, dynamic self-starter who is hands-on and can work across numerous teams in the business
  • A team player, able to work in a collaborative and supportive environment to get things done
  • Someone who can influence decisions, push things along and generally is eager to support moving the product delivery process forward

Nice to have.

  • Understanding of integration and functional architecture
  • Knowledge of the Azure cloud stack

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