Operations Manager, Vendor Management

About the Role

We are looking for an experienced Operations Manager with strong expertise in vendor management, workforce optimization, and process improvement. The ideal candidate will be responsible for overseeing contractor operations, ensuring cost efficiency, compliance, and smooth integration with internal teams. This role requires strong leadership, data-driven decision-making, and the ability to streamline operations through automation and governance.

Key Responsibilities

• Optimize day-to-day contractor operations, ensuring alignment with business goals and project timelines.
• Conduct workforce planning, headcount analysis, and resource allocation to balance project demands.
• Introduce and maintain governance frameworks to standardize estimation, reporting, and contractor engagement processes.
• Drive efficiency by implementing automation tools for tracking, reporting, and contractor performance management.
• Define and monitor key performance indicators (KPIs) and deliver regular insights to leadership on cost, quality, and delivery.
• Collaborate with HR, procurement, finance, and engineering teams to ensure seamless contractor onboarding, utilization, and offboarding.
• Partner with technical and program teams to anticipate workforce needs and align contractors accordingly.
• Identify risks related to vendor inefficiencies, compliance gaps, and contract execution.

Qualifications

• Bachelor's degree in engineering, Business, or a related field (Master's preferred).
• 10+ years of experience in operations, program management, or workforce management, with significant exposure to contractor/vendor oversight.
• Proven track record of cost savings, process optimization, and workforce planning.
• Strong skills in automation tools, data analytics, and dashboards (e.g., Python, Power BI, or equivalent).
• Knowledge of governance frameworks and lean management methodologies.
• Excellent leadership, negotiation, and communication skills with the ability to work across global, cross-functional teams.

In Return:

Working on interesting new projects is exciting, but we also know how important it is to receive support. That's why throughout your internship, you can expect regular feedback and development opportunities, social activities to connect with your peers, an end of summer celebration, plus the opportunity to be *considered for future Graduate positions (*subject to performance). #getreadytogrow

In addition to a competitive salary and rewards package, our on-the-job learning and mentoring/buddy schemes provide unparalleled learning and networking opportunities from the best in the industry.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.