WFM Planner_ Indore/Gurgaon Full-Time

3 weeks ago

indore, India HyreFox Consultants Full time
So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top notch
So, it’s time to imagine what it’s like being a Workforce Planner. Imagine that you’re an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team. You will monitor the accuracy of billingprocedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: you must be effective in driving staffing forecasts that are best for our people and our business.
As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool inensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner?
Requirement Here’s what we’re looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We’re in search for someone who is proactive when it comes to making decisions, as well as solving problems.
We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.
Lastly, we’d be eager to speak to you if you have strong verbal and written communication skills; a highachiever and self-starter.
About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company thatputs its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the companyraised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

Other Details

Keywords : . Industry : BPO/ITES

  • Taskus - Wfm Planner Indore/gurgaon

    4 days ago

    Indore, India Taskus Full time

    **Employer** : TaskUs **Job Title** : TaskUs - WFM Planner_ Indore/Gurgaon **No of Vacancies** : 1 **Description**: So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service...

  • Graphics Designer

    4 weeks ago

    Indore, India Conative IT Solutions Pvt. Ltd Indore Full time

    Fresher Indore, Work from Office. Responsibilities: - Study design briefs and determine requirements. - Schedule projects and define budget constraints. - Conceptualise visuals based on requirements. - Prepare rough drafts and present ideas. - Develop illustrations, logos and other designs using software or by hand. - Use the appropriate colours and...

  • Sales Executive

    4 days ago

    Indore, India Indore Digital Full time

    *Conducting market research to identify selling possibilities and evaluate customer needs. *Actively seeking out new sales opportunities through field sales and networking. *Setting up meetings with potential clients and listening to their wishes and concerns. **Job Types**: Full-time, Internship, Fresher Contract length: 3 months **Salary**: ₹20,000.00...

  • Content Writer Hindi

    4 weeks ago

    Indore, India Indore Outsourcing Solutions Full time

    Designation: Content Writer Hindi **Salary**: between 8 to 18 k pm Experience: 1 years Job location :Gumasta Nagar Indore 1. Should have experience of content writing in Hindi 2. Preface knowledge about the content formation, content management etc. **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹10,000.00 per month Schedule: - Day...

  • Ui/ux Designer

    2 weeks ago

    Indore, India Conative IT Solutions Pvt. Ltd Indore Full time

    **Responsibilities**: - Work with UI designers to implement attractive designs - Find creative ways to solve UX problems (e.g. usability, findability) - Understand product specifications and user psychology - Conduct concept and usability testing and gather feedback - Create personas through user research and data - Define the right interaction model and...

  • Ui/ux Designer

    2 days ago

    Indore, India Conative IT Solutions Pvt. Ltd Indore Full time

    **Responsibilities**: - Work with UI designers to implement attractive designs - Find creative ways to solve UX problems (e.g. usability, findability) - Understand product specifications and user psychology - Conduct concept and usability testing and gather feedback - Create personas through user research and data - Define the right interaction model and...

  • Verbal Trainer

    6 days ago

    Indore, India Career Launcher Indore Full time

    We have requirement of par time and fulltime Verbal Faculty for competitive exams. Job Location is Indore. - Vocabulary - Grammar - Critical Reasoning - Reading Comprehension **Job Types**: Full-time, Part-time Part-time hours: 48 per week **Salary**: ₹9,572.33 - ₹30,836.38 per month **Benefits**: - Flexible schedule Schedule: - Day...

  • Wiring Technician Indore

    2 days ago

    Indore, India SY Digital Solutions Full time

    1-2 Years experience preferred WhatsApp CV : 8828321462 **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift - Weekend availability Ability to commute/relocate: - Indore, Madhya Pradesh: Reliably commute or planning to relocate before...

  • Collection Executive

    6 days ago

    Indore, India Yash Enterprises Indore Full time

    Looking for fresher/ experienced telecaller. Good communication skills Quick learning/grasping skills Experience in collection/ recovery field. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹9,000.00 - ₹18,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Commission pay - Performance bonus Ability to...

  • Wfm Planner Indore

    4 weeks ago

    Indore, India TaskUs Full time

    **Description**: So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in...

  • Tele Caller Executive

    3 days ago

    Indore, India Kavyashree Buildcon indore Full time

    **Tele Caller Executive: - ** **2.Responsible for handling Customers over the call.** **3.Good Verbal and written communication is required.** **4. Any Industry Tele Calling Experience is an added advantage.** **6. Follow Up with Customers.** **7. Maintain MIS Reports.** **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per...

  • Telecaller

    4 days ago

    Indore, Madhya Pradesh, India Indore Digital Full time

    Looking for highly motivated **Telecaller**. - Freshers with good communication skills and computer knowledge can also apply. - Extremely Good communication skills. Ability to explain and convince customer on calls. - Identifies business opportunities by given prospects. - Maintains relationships with clients by providing support and information. - Maintains...

  • Sales and Marketing Executive

    4 weeks ago

    Indore, India Tinomed Healthcare Pvt. Ltd. Full time

    Job Requirements Post Title: Sales & Marketing Executive - Tinomed Healthcare Pvt. Ltd. - AB Road Indore, IndoreJob Title: Sales & Marketing ExecutiveCompany Name: Tinomed Healthcare Pvt. Ltd.Location: AB Road Indore, IndoreSalary: ₹20,000 - ₹40,000 per month (includes target-based incentives)Qualification: Graduate and aboveJob Description:Tinomed...

  • Need Physics and Chemistry Faculty

    5 days ago

    Indore, India STUDY CAREER INSTITUTE indore Full time

    Study career institute indore is maths ,Science learning center who provide best education in minimum fees.We are hirings Chemistry, Biology and physics teachers who r eligible to teach 11th and 12th class students for Neet and Jee level. Need highly experienced faculty. **Job Type**: Part-time Part-time hours: 28 per week Pay: ₹5,000.00 - ₹20,000.00...

  • Need Biology, Physics and Chemistry Faculty

    4 weeks ago

    Indore, India STUDY CAREER INSTITUTE indore Full time

    Study career institute indore is maths ,Science learning center who provide best education in minimum fees.We are hirings Chemistry, Biology and physics teachers who r eligible to teach 11th and 12th class students for Neet and Jee level. Need highly experienced faculty. **Job Type**: Part-time Part-time hours: 28 per week Pay: ₹5,000.00 - ₹10,000.00...

  • Prt English

    7 days ago

    Indore, India Indore Public School Eastern Campus Full time

    Required to teach English to Primary classes. MAsters degree is a must. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting...

  • Prt Hindi

    7 days ago

    Indore, India Indore Public School Eastern Campus Full time

    Required to teach Hindi to Primary classes. MAsters degree is a must. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work...

  • Tgt English

    7 days ago

    Indore, India Indore Public School Eastern Campus Full time

    Required to teach English to Middle School classes. MAsters degree is a must. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Indore, Madhya Pradesh: Reliably commute or planning to relocate before...

  • Associate Dean

    5 days ago

    Indore, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

    **Associate Dean (SBM), Indore Campus** This is a leadership position that requires a combination of academic prowess and administrative skills, as also the networking competencies. Associate Deans at the campuses work administratively under the campus Director but functionally report to the Dean of the School at the main campus in Mumbai. We are looking...

  • Pgt Commerce

    7 days ago

    Indore, India Indore Public School Eastern Campus Full time

    Required to teach Business Studies and Enttreperneurship to senior classes. MAsters degree is a must. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Indore, Madhya Pradesh: Reliably commute or planning...