Desktop Support Engineer

Attend to user calls on desktop Hardware/OS and standard Office applications.
Troubleshoot and resolve calls related to desktop hardware, printers.
Troubleshoot Network connectivity (Intranet) issues.
Installation of desktop OS and hardware peripherals like printers, scanners, etc
Operating Systems re-installation, upgrade and patch update for desktops
Standard Software installations such as MS-Office, Acrobat Reader, mail client etc.
Desktop IMACs o Installation of latest anti-virus agents on desktops.
Removal of Virus in case of virus attack using tools provided by Principals/Customers.
Configuration of Print devices (network and local) on desktops
Desktop Configuration - Network, mail client, internet etc.
Registering and updating the anti-virus tool on the server periodically as per Customers
Monitoring Antivirus Console and act on the exceptions.
Configure & attend all mail client related issues.
Report issues/tickets which are going beyond the service levels
Report issues pertaining to vendors non-performance or delays
Report issues pertaining to users non-availability or non-cooperation
Report customer complaints to the appropriate management staff for further action
Track all the issues and send status updates on the progress
Attend all VIP Users calls adhering to the customer set process & polices.
Coordinate with internal team for closure of escalated calls.
Coordinate with Asset Management team for all the task assigned for

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