Technical Voice process Lead

4 weeks ago


tamil nadu, India HTC Global Services Full time
Lead, mentor, and guide the Voice Support Technical team members to achieve service excellence.
Establish clear objectives, provide regular feedback, and conduct performance reviews.
Oversee the handling of end user incidents, service requests, and escalations.
Ensure incidents are logged, prioritized, and resolved within defined SLAs.
Coordinate with team members to ensure a timely and accurate response to end users issues.
Assign and distribute work among team members based on skills and availability.
Identify training needs for team members and facilitate professional development.
Promote knowledge sharing and continuous learning within the team.
Training of new members of the team
Ensure that team members adhere to IT security policies and practices.
Ensure 24/7 availability for team members, offering support and guidance to resolve critical issues, incidents, or escalations, even outside regular working hours.
Develop and manage an on-call rotation system to provide continuous support, ensuring team members are available as needed.
Plan, organize, and prepare monthly team rosters and on-call support to ensure 24/7 coverage.
Shift : US Shift
Location : Vandalur, Chennai
  • Tamil Voice Process

    2 weeks ago


    Gandhipuram, Coimbatore, Tamil Nadu, India Tamil Voice Process Full time

    **Work from home** Work for your flexible time Salary - 10000 - 100000 per month Time - 3 to 4 hours Performance based salary Work for your free time **Job Types**: Full-time, Part-time, Permanent, Fresher, Volunteer **Salary**: ₹10,000.00 - ₹100,000.00 per month Expected hours: 4 per week **Benefits**: - Flexible schedule - Work from...


  • Chennai, Tamil Nadu, India Altrocks Tech Private Ltd Full time

    **Designation: Customer Support - Non Voice Process.** **Job Role**: - Non voice process - Resolving customer queries via chat or mail support (No Calling) **Requirements**: - Any Non-Technical Graduates with Good communication skill Eligible. - PG and BE / BTECH Graduate is Eligible - Should be able to Speak & Write good English and Tamil with proper...


  • Chennai, Tamil Nadu, India VINAYAGA ENTERPRISES Full time

    Greetings, We are looking for enthusiastic professionals for Non voice / Voice who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. **Qualification Required** -...

  • Voice Process

    2 weeks ago


    Chennai, Tamil Nadu, India SmartFusion corporate solutions pvt ltd Full time

    **Sales Process for US Voice Process** **Location**: Anna Salai, Chennai, Tamil Nadu **Job Role**:Lead Generation Executive **- **Good Knowledge in Excel. - Excellent Communication Knowledge. - Good Knowledge in System Handling. **Qualification**: Any Degree **Experience**: Freshers to 2 Years **Shift Time**:7pm to 4am **Salary Package**:Based on the...


  • Chennai, Tamil Nadu, India Siva Info Tech Full time

    **Hiring..!** **Role : International Voice Process (LEAD GENERATION /B2B-B2C SALES )** **Experience : Min 1 year and Max of 3 years** **Excellent verbal English Communication** **Handling end to end core sales** **Job Timing : UK and USA ROTATIONAL SHIFT** **Working days: Monday to Saturday** **For More Details, Contact: +91 6381722289 **Salary**:...

  • Process Executive

    4 weeks ago


    Tamil Nadu, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo **Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through...

  • Hindi Voice Process

    5 days ago


    Chennai, Tamil Nadu, India Unidos Technology Full time

    **Voice Process** is a term that typically refers to a set of activities or tasks related to handling voice-based communication or interactions. It can encompass various aspects, such as: - **Voice Recognition**: The process of converting spoken language into text. This technology is used in voice assistants, transcription services, and more. - **Voice...

  • Voice Process

    7 days ago


    Chennai, Tamil Nadu, India Unidos Technology Full time

    We are looking " Voice process Executive" Location - Chennai, Nungambakkam. Qualification - any degree Gender - male or female Age limit - 35 Years below Should have fluency in Hindi and English. No Target, No Sales, no Night shift, no outbound Only inbound from All over India corporates will connect for support. **Responsibilities** - Identify...

  • Voice Process

    4 weeks ago


    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**Hiring for Tamil Voice Process!!!**_ **Process**: Outbound Voice process **Qualification**: Any degree / Any Engineering / Diploma / Plus two passed with Average English with Fluent in Tamil. **Shift Timings** : Day shift & fixed week off on Sunday **Timing**: 9.30am - 6.30pm **Sunday fixed week off** **Salary Details**: 15760 CTC 12965 TAKE HOME+...

  • Voice Process

    5 days ago


    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We Are Hiring !!!**_ Role - Voice Process Salary - 16500k to 19k Take home Location - Perungudi, Chennai Qualification: Any Graduates / Post Graduates / Diploma (Arrears /Backlogs also applicable) Experience - Minimum 6 months in Sales Exp Language - Tamil or Malayalam Shift - Day Rotational shift (8am to 8pm any 9 hours) Rotational week...

  • Voice Process

    2 weeks ago


    Chennai, Tamil Nadu, India Softlogic Systems Pvt Ltd Full time

    Experienced in telesales and voice process are preferred. Freshers interested in sales can also apply Attractive salary and incentives. Location: Navalur, Chennai **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: In person


  • Coimbatore, Tamil Nadu, India Skylink Fibernet Private Limited Full time

    Enterprise Voice Process Associate: Roles and Responsibilities: The Sales tele-caller shall be responsible to handle the leads. Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Cold calling. Maintaining relationships with Existing customers to identify more referrals. Identifying sales...


  • Coimbatore, Tamil Nadu, India Skylink Fibernet Private Limited Full time

    Enterprise Voice Process Associate: Roles and Responsibilities: The Sales tele-caller shall be responsible to handle the leads. Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Cold calling. Maintaining relationships with Existing customers to identify more referrals. Identifying sales...


  • Coimbatore, Tamil Nadu, India Skylink Fibernet Private Limited Full time

    Enterprise Voice Process Associate: Roles and Responsibilities: The Sales tele-caller shall be responsible to handle the leads. Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Cold calling. Maintaining relationships with Existing customers to identify more referrals. Identifying sales...


  • Coimbatore, Tamil Nadu, India Skylink Fibernet Private Limited Full time

    Enterprise Voice Process Associate: Roles and Responsibilities: The Sales tele-caller shall be responsible to handle the leads. Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Cold calling. Maintaining relationships with Existing customers to identify more referrals. Identifying sales...


  • Coimbatore, Tamil Nadu, India Skylink Fibernet Private Limited Full time

    Enterprise Voice Process Associate: Roles and Responsibilities: The Sales tele-caller shall be responsible to handle the leads. Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Cold calling. Maintaining relationships with Existing customers to identify more referrals. Identifying sales...


  • Chennai, Tamil Nadu, India Sri Sai Tech and HR Solutions Pvt Ltd Full time

    **We're Hiring..!** **International Voice Process (Lead Generation / B2B-B2C Sales)** **Experience : Min 1 Year to Max 3 Years** **Working Days : Monday to Saturday** **Shift : UK and USA shifts (Rotational)** **For More Details, Contact +91 9486970208 .** **Salary**: ₹20,000.00 - ₹30,000.00 per month Schedule: - Rotational...

  • Non Voice Process

    1 week ago


    Coimbatore, Tamil Nadu, India Digital Orbis Creators LLP Full time

    Hiring Trainee Process Consultant (Non Voice) Leading BPO is hiring freshers for Non Voice Process **Eligibility Criteria**: Education: BSc, BCom, BBA, BA, BPharma (any discipline), BCA Graduating in **2021-2023 **with no backlogs need to apply. **Kindly Note: No BE/Btech’s, No Post Graduates, No diploma** Shift: Rotational Shift ( which Includes Night...

  • Telugu Voice Process

    3 weeks ago


    Chennai, Tamil Nadu, India Seltam Technologies Full time

    _Warm Greetings_ !!! **Hiring** **Customer support Executive - Telugu Voice Process** **Work Location: Kovilambakkam, Chennai** Shift**: Rotational Day Shift** **Eligibility**: - **Educational Qualification**:Any Bachelors Degree - Minimum **1 year Experience into Telugu Voice in any Voice Process.**: - Should have **Excellent English written and...


  • Chennai, Tamil Nadu, India Sri Sai Tech and HR Solutions (P) LTD Full time

    Job Role : LEAD GENERATION /B2B-B2C SALES Qualification : Any degree Salary : 20,000-40,000 ctc Any Experience in domestic or International sales process of min 1 year and max of 3 year With **Excellent verbal English Communication** Excellent in communication in English Minimum experience 6 months in international voice process Rotational shift Job...