ServiceNow Solution Architect

3 weeks ago

India Saxon Global Full time

Hi,


Please find the JD below and share the profile asap to my Email ID-- and give me a call to my Direct Number ( for Indian Candidate) and US )


Job Title: ServiceNow Solution Architect

Location: Open to candidates worldwide (Remote).

Requirement: Must overlap at least 4 working hours with either Pacific Time (PT) or Central European Time (CET) .


About the Role

We are seeking an experienced ServiceNow Solution Architect to design, develop, and implement enterprise-level ServiceNow solutions. The ideal candidate will have deep expertise in IT Service Management (ITSM), strong technical skills in integrations, scripting, and portal development, and hands-on experience across multiple ServiceNow modules.


Key Responsibilities

  • Lead end-to-end ServiceNow solution design, architecture, and implementation.
  • Develop complex workflows, scripting, and custom applications within ServiceNow.
  • Drive 3rd-party integrations using REST, SOAP, Flow Designer, and IntegrationHub.
  • Collaborate with cross-functional teams to implement ITSM, ITOM, ITAM, HRSD, and other ServiceNow modules.
  • Design and optimize Service Portals for enhanced user experience.
  • Build reports, dashboards, and ServiceNow Playbooks for business insights.
  • Ensure best practices are applied to development, security, and ITIL-aligned processes.
  • Provide technical leadership in Agile project environments.


Required Skills & Qualifications

  • 8+ years of experience in ServiceNow ITSM and solution development.
  • 8+ years of experience with 3rd-party integrations (REST/SOAP).
  • 5+ years of hands-on experience with Service Portal design and development.
  • Strong expertise in ServiceNow scripting, workflows, Flow Designer, and IntegrationHub .
  • Strong knowledge of JavaScript, SQL, HTML, CSS , and UI/UX principles.
  • Familiarity with XML and structural programming concepts.
  • Experience in ServiceNow reports, Playbooks, and NowAssist.
  • Deep knowledge of ITIL processes and their application in ServiceNow.
  • Solid hands-on experience with ServiceNow modules including:
  • Incident, Problem, and Change Management
  • ITOM, ITAM, HRSD
  • Field Service Management

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