Client Relationship Manager in TPA

19 hours ago

Gurugram, India Vidal Health Insurance TPA Private Limited Full time

Vidal is hiring for Manager role for CRM Dept(Client Servicing)

Below are the details of the position:

Position Details:

Department: Customer care
Location: Gurgaon
Position Code Number: GGN- CRM -Sep-25

Key Responsibilities:

1. Management and Retention of Top corporate for the region.

  1. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

  2. Fulfilment of SLAs of top stakeholders for the respective region.

  3. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.

  4. Relationship with HO of Insurance Companies, Brokers etc...

  5. Service fees collection for the region if required.

  6. Oversee department functions like the Customer Care, Claims, Contact center and related functions.

  7. ISO requirement for customer care and grievance.

  8. Responsible for P&L for the region by retain Cleint.

  9. Team Management and team building which includes

  10. Regular interaction with the team

  11. Training the team
  12. Handling escalation from the team.
  13. Periodic review of the team and feedback to be shared with the team.

Experience required:

  • Experience: 6-10 years of experience in Customer Service or Client Relationship roles in TPA or Health Insurance Industry only will be preferred

Personal Attributes and Competencies:

  • Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients.
  • Experience of making and developing strategies
  • Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations.
  • Strong analytical and problem-solving skills.

Can Connect for more details & interview

Job Types: Full-time, Permanent

Pay: ₹55, ₹65,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Executive in TPA Company

    18 hours ago

    Gurugram, India Vidal Health Insurance TPA Private Limited Full time

    *Designation-Executive in CRM for Client Servicing Individual Contributor in Team for Corporate EB. Job Location: Gurgaon Industry-TPA Company or Health Insurance will only be preferred. Immediate Joiner required. Job Description: Key Responsibilities: 1. Management and Retention of Top corporate for the region along with Team as a L1 Level. Handling queries...

  • Client Services Executive

    6 days ago

    Gurugram, Haryana, India Vidal Health Insurance TPA Private Limited Full time

    *Designation-Client Servicing-Team Lead/Executive Job Location: Gurgaon Industry-TPA or Health Insurance will be only preferred **Job Description**: **Key Responsibilities**: **1**. Management and Retention of Top corporate for the region. 2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on...

  • CRM Manager

    20 hours ago

    Gurugram, India Vidal Health Insurance TPA Pvt Ltd Full time

    Vidal is hiring for Manager role in CRM Client Servicing Job Title: Manager -CRM-Client Servicing -TPA Industry Industry: TPA Location:Gurgaon Only candidates from the Health Insurance and TPA industry will be considered for this role.Applicants from other industries are kindly requested not to apply, as domain-specific experience is essential. Key...

  • CRM Manager

    21 hours ago

    Gurugram, India Vidal Health Insurance TPA Full time

    Job Title: CRM Manager TPA Industry Industry: Health Insurance / Third Party Administration Role Objective To lead and optimize the organizations CRM strategy, ensuring seamless client interactions, data integrity, and service delivery across health insurance workflows. The CRM Manager acts as a bridge between technology, client servicing, and operational...

  • Medical Officer in Tpa

    2 weeks ago

    Gurugram, Haryana, India Vidal Health Insurance TPA Private Limited Full time

    Vidal is hiring for the position of Medical Officer (non-clinical role). **Qualification**:BHMS/BAMS/BDS/BUMS only **Work from office & Immediate Joiner will be preferred** **Department-** Claims **Shifts: Monday-Saturday(9.30am to 5:30pm)**. **Roles and Responsibilities**: - Processing of Claims with verification and Settlement with Customer...

  • Medical Officer in TPA

    20 hours ago

    Gurugram, India Vidal Health Insurance TPA Private Limited Full time

    Vidal is hiring for the position of Medical Officer (non-clinical role). Qualification: BHMS/BAMS/BDS/BUMS only Work from office & Immediate Joiner will be preferred Department- Claims Shifts: Monday-Saturday(9.30am to 5:30pm). Roles and Responsibilities: * Processing of Claims with verification and Settlement with Customer Accounts. * Evaluation of...

  • Medical Officer in Tpa

    2 weeks ago

    Gurugram, Haryana, India Vidal Health Insurance TPA Private Limited Full time

    Vidal is hiring for the position of Medical Officer (non-clinical role). **Qualification**:BHMS/BAMS/BDS/BUMS only **Work from office & Immediate Joiner will be preferred** **Department-** Preauth(Cashless) **Shift timings**:9hrs shift (5 days working)-Rotational Basis. **Roles and Responsibilities**: - Processing of Claims with verification and...

  • Tpa & Mrd Executive

    2 days ago

    Gurugram, Haryana, India Lal Superspeciality Hospital Full time

    Handling TPA related all process from billing to co-ordinate with TPA companies. - Responsible for counseling patient's family & pre-Auth process. - Maintaining & uploading patient's files on the portal. - Couriering the hard copy of patient's medical file to the Insurance companies. - Responsible for all co-ordination activities from patient's admission to...

  • Job Opening For TPA Executive

    18 hours ago

    Gurugram, India Sight Avenue Full time

    Looking after the corporate client & their empanelment's Preparing bills of TPA, ESIC, ECHS, CGHS and other Private clients Independently. Handling all queries related to patients. Call me on

  • Tpa Co-ordinator

    2 weeks ago

    Gurugram, Haryana, India Swastik Hospital, Sector 62 Gurugram Haryana Full time

    **TPA Coordinator** acts as a bridge between the **hospital, insurance companies**, and **patients**, handling all matters related to **cashless insurance claims**, **pre-authorizations**, and **reimbursements**. They ensure smooth processing of documents and compliance with TPA policies for both insured patients and the hospital. **Key Roles &...