starsnstripes | Group Account Manager
3 weeks ago
Location : Malad, MumbaiEmployment Type : Full-time, Work-from-office
About the Role :We are on the lookout for a seasoned
Group Account Manager - Social Media
with 6-7 years of experience in top-tier agencies. This role is ideal for someone with excellent leadership and strategic capabilities who can manage multiple accounts and a team of 20+ members with authority and precision.
Key Responsibilities :Leadership :Lead a team of account managers, content creators, and strategists across 5-6 accounts.Serve as a mentor and guide, fostering a culture of innovation, collaboration, and accountability.Conduct training sessions and performance evaluations for team members.Client Partnership :Build strong relationships with high-value clients, acting as a trusted advisor and strategic partner.Lead presentations, pitches, and client meetings with confidence and professionalism.Account Oversight :Oversee end-to-end delivery of campaigns for 5-6 accounts, ensuring all aspects of execution meet the agency’s and client’s standards.Develop long-term strategies to grow client accounts, identify new opportunities, and upsell services.New Business Development :Identify potential new clients and business opportunities to expand the agency’s portfolio.Collaborate with leadership to develop proposals and pitch presentations for new business.Lead efforts to secure new accounts and onboard them effectively.Operational Excellence :Optimize workflows, ensuring teams meet deadlines and maintain high-quality standards.Monitor project budgets, timelines, and resources to ensure profitability.Troubleshoot challenges, proactively identifying and resolving issues.Reporting and Analytics :Oversee the preparation of comprehensive reports, highlighting campaign performance, insights, and actionable recommendations.Review team reports to ensure consistency, accuracy, and quality before sharing with clients.Strategic Vision :Work closely with senior leadership to align account goals with the agency’s overall vision.Provide thought leadership in the social media domain, staying ahead of emerging trends and technologies.
Qualifications :6-7 years of experience in a senior account management role at a reputed agency.Proven track record of managing large teams (10-15+ members) and multiple accounts simultaneously.Exceptional leadership, interpersonal, and communication skills.Deep understanding of the social media landscape, including platform nuances and analytics tools.Strategic mindset with the ability to think critically and solve complex problems.
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