Product Support Engineer

3 weeks ago

Any Location, India Grizmo Labs Full time

Job Description :

Customer Support :

- Provide exceptional technical support to customers via phone, email, and chat.

- Diagnose and troubleshoot customer issues related to our Node.js application, leveraging your expertise in Express, React.js, DynamoDB/MongoDB, and AWS SQS.

- Effectively communicate technical solutions to customers in a clear and concise manner.

- Document customer issues and resolutions for future reference and knowledge sharing.

Technical Expertise :

- Analyse and debug complex technical problems within our Node.js application.

- Identify and fix bugs in a timely and efficient manner, ensuring code quality and stability.

- Collaborate with the development team to understand the codebase and implement solutions.

Customer Enhancements :

- Work closely with customers to understand their needs and translate them into actionable enhancement requests.

- Partner with the development team to prioritize, design, and implement customer-driven features.

- Stay up to date on the latest technologies and trends in the Node.js ecosystem and AWS services.

(ref:hirist.tech)

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