Transition Manager
6 days ago
What success looks like in this role:
Key Responsibilities
This Role required candidate to support US business hours 08:00AM to 05:PM Manage transition of applications into the Application Management Services team including Identification of business needs and specifics about the current support model; Identification of potential gaps that could impact our ability to deliver the service with excellence; Developing and managing the plan to close those gaps Some activities of all service transition processes may be carried out during the service design stage of the service lifecycle – for example, planning a service transition and design of processes to facilitate service delivery. Managing the complexity associated with changes to services and service management processes Influencing usage of and introducing new services Manage changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability Decommissioning and discontinuation of services, applications or other service components Managing the transfer of services to and from other service providers. Adopt a common framework and standards and set up a model of continuous improvement of that framework. Plan and manage service changes efficiently and effectively Manage risks relating to new, changed or retired services Successfully deploy service releases into supported environments Set correct expectations on the performance and use of new or changed services Ensure that service changes create the expected business value Provide good-quality knowledge and information about services and service assets Planning and managing the capacity and resources required to manage service transitions Implement a framework for evaluating service capabilities and risk profiles before new or changed services are deployed Establishing and maintaining the integrity of service assets Providing efficient repeatable mechanisms for building, testing and deploying services and releases Ensuring that services can be managed, operated and supported in accordance with constraints specified during the service design stage of the service lifecycle. Maximize re-use of established processes and systems Align service transition plans with the business needs Establish and maintain relationships with stakeholders Establish effective controls and disciplines Provide systems for knowledge transfer and decision support Anticipate and manage course corrections Proactively manage resources across service transitions Ensure early involvement in the service lifecycle Provide assurance of the quality of the new or changed service Proactively improve quality during service transition. Strong project management skills, ability to accurately reflect progress against goals and a focus on continuous service improvement Exceptional documentation skills to ensure alignment across the organization regarding resource usage, project / service transition progress, budget vs actual spend variances, etc. Management of stakeholder relationships and communication channels to ensure smooth transitions with no unanticipated surprises Expertise with project management tools (Jira experience preferred) and strong and proven experience working within GxP regulated environments Experience with delivering IT services to businesses or consumers including experience working with large-scale outsourced managed service providers Experienced with working with global teams and utilizing global best practices for service delivery Hands-on experience with formal outsourcing processes and methodologies; experience with managing service contracts, from a service and financial perspective Adept at budgeting and accounting for services related project delivery Serve as the primary POC for senior management regarding service transition planning and reporting Experience coordinating service transition activities across project, suppliers and service teams (coordinating with PMs and other personnel as required)#LI-SP2
You will be successful in this role if you have:
Key Qualifications
• Bachelor’s Degree and 8 years of related project management experience or equivalent education and related project management experience
• Experience leading multiple, projects of medium to high complexity, generally with up to $2 millions of services value per year
• PMI or IPMA certification as appropriate for local geography
•Track record of successful engagement and client relationship management
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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