WFM - Tactical Scheduler / Forecaster

1 week ago

Chennai, India Gainwell Technologies Full time

Summary: A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs. Your role in our mission: Skills and qualifications for a WFM short-term forecasting role: Strong analytical skills and proficiency in data analysis techniques Experience with workforce management software and forecasting tools Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders Understanding of contact center operations and key performance indicators (KPIs) Proficiency in Microsoft Excel and other data analysis tools Ability to work under pressure and adapt to changing conditions what we are looking for: Data analysis:Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting. Forecasting model creation:Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations. Intraday adjustments:Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules asneeded throughout the day. Communication and collaboration:Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained. Performance reporting:Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustmentsto forecasting methodologies. Capacity planning:Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingly. Trend analysis:Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts. What should we expect from this role: Fast-paced, challenging and rewarding work environment. Work life balance. Hybrid/Remote working. Shift Timing: Night shift, 9 hours between 4:30 PM 4:30 AM IST

  • Business Analyst Dayforce WFM

    3 days ago

    chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce ManagementRelevant years of Experience: 4 yearsJob Type: ContractWork Location: Remote (During Client visit, need to work in Chennai / Bangalore Office)Salary Range: Max 20L PAShift Time: UK ShiftRole Description:The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business...

  • Business Analyst Dayforce WFM

    3 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce ManagementRelevant years of Experience: 4 yearsJob Type: ContractWork Location: Remote (During Client visit, need to work in Chennai / Bangalore Office)Salary Range: Max 20L PAShift Time: UK ShiftRole Description:The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business...

  • Business analyst dayforce wfm

    2 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce ManagementRelevant years of Experience: 4 yearsJob Type: ContractWork Location: Remote (During Client visit, need to work in Chennai / Bangalore Office)Salary Range: Max 20 L PAShift Time: UK ShiftRole Description:The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging...

  • Business Analyst Dayforce WFM

    3 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce Management Relevant years of Experience: 4 years Job Type: Contract Work Location: Remote (During Client visit, need to work in Chennai / Bangalore Office) Salary Range: Max 20L PA Shift Time: UK Shift Role Description: The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging...

  • Business Analyst Dayforce WFM

    5 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce Management Relevant years of Experience: 4 years Job Type: Contract Work Location: Remote (During Client visit, need to work in Chennai / Bangalore Office) Salary Range: Max 20L PA Shift Time: UK Shift Role Description: The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging...

  • Business analyst dayforce wfm

    3 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce Management Relevant years of Experience: 4 years Job Type: Contract Work Location: Remote (During Client visit, need to work in Chennai / Bangalore Office) Salary Range: Max 20 L PA Shift Time: UK Shift Role Description: The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging...

  • Business Analyst Dayforce WFM

    5 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce ManagementRelevant years of Experience: 4 yearsJob Type: ContractWork Location: Remote (During Client visit, need to work in Chennai / Bangalore Office)Salary Range: Max 20L PAShift Time: UK ShiftRole Description:The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business...

  • Business Analyst Dayforce WFM

    5 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce ManagementRelevant years of Experience: 4 yearsJob Type: ContractWork Location: Remote (During Client visit, need to work in Chennai / Bangalore Office)Salary Range: Max 20L PAShift Time: UK ShiftRole Description:The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business...

  • Business Analyst Dayforce WFM

    5 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce ManagementRelevant years of Experience: 4 yearsJob Type: ContractWork Location: Remote (During Client visit, need to work in Chennai / Bangalore Office)Salary Range: Max 20L PAShift Time: UK ShiftRole Description:The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business...

  • Business Analyst Dayforce WFM

    4 days ago

    Chennai, India GreatHR Solutions Full time

    Position: Business Analyst - Dayforce Workforce Management Relevant years of Experience: 4 years Job Type: Contract Work Location: Remote (During Client visit, need to work in Chennai / Bangalore Office) Salary Range: Max 20L PA Shift Time: UK Shift Role Description: The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging...