Process Trainer_Banking Process

4 weeks ago

Gurugram, India IGT Solutions Full time

Job Title: Process Trainer BFSI Domain (Domestic Process)
Location: Gurgaon
Experience: 1–5 Years
Shift: Rotational Shifts (6 Days A Week)

Job Summary:

We are looking for a skilled and enthusiastic Process Trainer with a background in the Banking, Financial Services, and Insurance (BFSI) domain to join our training team for a domestic voice/non-voice process. The ideal candidate will be responsible for delivering high-impact training sessions, ensuring the continuous development of new hires and existing employees, and enhancing process knowledge and overall team performance.

Key Responsibilities:

  • Deliver effective training programs in alignment with business objectives, ensuring timely and seamless facilitation.
  • Assess training effectiveness through evaluations, feedback, and post-training performance metrics.
  • Monitor and mentor trainees during On-the-Job Training (OJT) to ensure real-time skill application.
  • Maintain accurate training reports/MIS and share progress updates with operations and leadership teams.
  • Regularly review and update training materials based on process or policy changes.
  • Participate in calibration sessions with internal stakeholders to ensure training aligns with operational expectations.
  • Identify Training Needs (TNI) and conduct refresher or upskilling sessions as required.
  • Conduct knowledge assessments for new hires and production teams to evaluate comprehension and retention.

Required Skills and Qualifications:

  • Excellent command of English – both spoken and written.
  • Prior experience in delivering training for BFSI processes (mandatory).
  • Strong understanding of customer service in a BFSI environment (e.g., banking, insurance, or financial services).
  • Flexibility to work in rotational shifts including nights as per business demands.
  • Experience in training delivery – process, product, soft skills, or upskilling initiatives.
  • 1–5 years of relevant experience as a process trainer (line trainers can also apply).
  • Sound knowledge of the BFSI domain and related operational workflows.

Preferred Candidate Profile:

  • Candidates currently residing in or open to relocating to Gurgaon.
  • Exposure to domestic BFSI processes is highly desirable.
  • Proactive, self-motivated, and comfortable in dynamic, fast-paced work environments.

If you're passionate about driving impactful learning experiences and have a strong background in the BFSI sector, we encourage you to apply and become part of a growing and dynamic team.

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Location: Gurgaon

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