Customer Success Manager
1 month ago
HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.
Job Description
Experience - 4 -6 years
We are looking for a technically savvy customer success manager to help our customers get maximum value of Hatica. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
What You’ll DoDrive retention and growth among our customers by understanding their business needs and helping them succeedEnable successful roll-out of Hatica to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtuallyMaintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagementIdentify opportunities for customers to act as Hatica advocates (e.g. testimonials, case studies)Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunitiesMarshall resources across the Hatica org as needed to support customers needsRepresent the voice of the customer to inform our sales process and product roadmap
What We’re Looking For4+ years in a Customer Success, Relationship Management, Account Management, or similar roleCandidates with a Computer-related degree or work experience as a software engineer in the past are strongly preferred due to the nature of our product and customer personaExperience working with large enterprise customersExceptional communication skills, highly organized, collaborative and detail orientedBenefitsWork with the best and brightest on a global cutting-edge SaaS productPerformance oriented culture built on fairness and inclusivityCompetitive CompensationFlexible work hours
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