Junior Client Servicing Executive

2 weeks ago


delhi, India webmaffia Full time
Junior Client Servicing Executive (for a digital marketing agency)
Greetings from Webmaffia : (Registered company name – Pixtop Media Solutions Pvt. Ltd. )
Webmaffia is an award-winning digital agency with a strong foothold in Creative Thinking and Execution.
We are a team comprising of designers, copy and content writers, front end and backend developers, SEO specialists, and efficient project managers, all focused on digital solutions.
Our services include all in digital like Digital Strategy, Website design, and development, Website maintenance, SEO, Social Media, Campaign creatives, Content Creation, Video creation, etc.
We are looking for a Junior Account Executive/Client Servicing Executive, who will be responsible for managing the specific clients projects assigned to the candidate. Should have past working knowledge in a digital marketing agency or a digital marketing role in an organisation. Needs to have knowledge on website related projects management.
Key Responsibilities
● Discuss the project goals with the client and development team.
● Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
● Acquire a thorough understanding of key customer needs and requirements
● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
● Manage client deliverables within defined scope, timeline, and budget.
● Serve as the link of communication between key customers and internal teams
● Resolve any issues and problems faced by customers and deal with complaints to maintain trust
● Prepare regular reports of progress for internal and external stakeholders using project management tools/sheets
● Presenting work in meetings with clients and management.
● Research products, services and current strategies to identify new opportunities
● Keeping up-to-date with the latest developments in the digital marketing field
Skills Required
● 1 - 3 years of experience as a Client Servicing Executive in a digital agency
● Knowledge of managing website development projects
● Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
● Excellent organizational and time management skills
● Ability in problem-solving and negotiation
Job Location
Office address – Goregaon – Cello Triumph
Joining
Immediate or maximum within 15 days

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