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Job Title: Senior Business Analyst - Dynamics 365 & Power AppsKey Responsibilities:1. Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions2. Manage Hyper Care incident processes, ensuring timely resolution of critical issues3. Coordinate between developers, testers, and product owners throughout the project lifecycle4. Gather and document business requirements, translating them into functional specifications5. Conduct gap analysis between current and desired business processes6. Create and maintain project documentation, including process flows and user stories7. Perform system testing and support user acceptance testing8. Provide training and support to end-users on new features and processes9. Monitor system performance and recommend improvements10. Stay updated on Dynamics 365 and Power Apps capabilities and best practicesRequired Skills:- Strong knowledge of Microsoft Dynamics 365 and Power Apps- Experience in Hyper Care incident management- Excellent analytical and problem-solving skills- Strong communication and interpersonal skills- Ability to manage multiple projects and priorities- Familiarity with Agile methodologies- Bachelor's degree in Business, IT, or related fieldPreferred Qualifications:- Relevant certifications (e.G., Microsoft Certified: Dynamics 365 Functional Consultant)- Experience in change management and process improvement- Knowledge of data analysis and visualization tools