Client Support Executive

3 weeks ago

Mysuru, India Ignitefirst Solutions Full time

Key Responsibilities:

Responsible for Account Management, Generation of planned Service Revenue and additional Product Sales Revenues from existing customers.

Act as a single point of contact within the company (Account Management) for all existing customers, making sure that all customer related matters are addressed promptly.

Deliver exceptional customer service and client handling via phone, email, and other communication platforms

Timely preparation & execution of Service Contracts and AMCs (new and renewal)

Prepare and submit Product/Service Quotations to existing customers proactively, follow up for timely receipt of PO/Order Confirmations.

Maintain an active and cordial relationship with clients

Handle customer queries, feedback, complaints, and follow-ups with professionalism, strong customer orientation and empathy

Maintain and update client records in CRM systems and internal databases

Maintain service documentation system

Ensure smooth onboarding and communication with new and existing clients

Ensure all customer communication is well-documented and accurately updated in CRM.

Timely renewal of Supplier Registration with customers.

Requirements:

2-3 years of experience in sales, customer service, client support, or coordination roles

Strong verbal and written communication skills in English

Proven experience in documentation tasks such as preparing AMCs, contracts, and quotations

Excellent organizational and multitasking abilities

Customer-focused mindset with problem-solving skills

Proficient in MS Office (Word, Excel) and basic CRM tools

Bachelor's degree or higher preferred

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