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Service Engineer

3 months ago

Hyderabad, India Microsoft Full time

Qualifications:


Required Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field AND 7+ years technical experience in software engineering, network engineering, service engineering, or systems engineering or equivalent experience in Enterprise IT
  • 3+ years technical experience working with large-scale cloud or distributed systems.
  • You’ve managed services – you have 5+ years of experience managing and improving an enterprise service, including support for Production systems
  • You demonstrate strong technical skills for troubleshooting client/server software issues across multiple platforms, such as Windows, Linux, Mac, iOS, Android and Self-Problem-Solving capability
  • You can write scripts & comfortable with C#, Json, Python language with PowerShell/VS Code
  • You’ve led – you have a proven track record of successful Agile project implementations
  • You collaborate – you can explain your work, you can ask great questions, you can listen to your peers and your customers, and you love to give and receive feedback
  • You’re learning – no matter how much you know, you are always seeking to learn more and to become a better engineer
  • You’re applying your knowledge – you are comfortable using PowerShell scripts, VS Code, Azure, Power BI and have used these tools to drive automation and service health improvements
  • You’re influencing others and be held accountable for delivery without implicit authority.


Preferred Qualifications:

  • Understanding of Agile/Scrum methodologies
  • 5+ years of experience with client management & software issue troubleshooting
  • 4+ years of experience with C#, Json, Python language
  • 4+ years of experience working in an Agile environment
  • Passion for using data and analytics to drive business value
  • Experience with client management technologies such as SCCM/Intune
  • Demonstrated curiosity for new technologies and passion for the user experience