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Technical Support Engineer

4 months ago

bangalore, India Cyware Full time

About Cyware

Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs. 

Your next opportunity starts here

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Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout. Cyware's Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.

What You Will Do
  • Product Focus for this role are related to cybersecurity solution (Cyber Fusion, SOAR, TIP and Situation Awareness) developed by Cyware
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific available features
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Update internal databases with information about technical issues and useful discussions with customers. Similarly, create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Interface with Engineering and assist the customer with testing or troubleshooting.
  • Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
  • Other duties as assigned
What Are We Looking For
  • Minimum 2-7 years experience working as a Support Engineer supporting security products.
  • Experience with operating systems such as Windows, Linux, and FreeBSD.
  • Experience troubleshooting network, active directory and endpoint issues and familiarity with the necessary tools. (Debug logs, Ping, Traceroute, etc)
  • Expert knowledge of protocols such as HTTP, SSL/TLS, TCP, DNS, Syslog etc.
  • Working knowledge of networking and security products and enterprise cloud/data center network Infrastructure.
  • Familiarity with:
    • Network Protocol Analyzers (tcpdump, Wireshark)
    • Hypervisors (VMware ESXi, Microsoft HyperV, KVM)
    • Network Security (SSL/TLS, Firewall, Proxies, IDS/IPS)
    • Microsoft Active Directory
    • Scripting knowledge (PowerShell, SHELL, Python) would be appreciated

We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

You’ll love working at Cyware because
  • We value balance . We are committed to providing an environment in which you can balance great work with a great life. You’ll have a generous PTO structure and holidays covered.
  • We’re not just employees . We’re people. We offer insurance coverage (health, vision, and dental), and reimbursements for your home office.
  • We’ll invest in your career . Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
  • We offer competitive compensation packages . We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
  • And so much more …
How to Apply

Apply right here. You've found the application