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Teleperformance | Assistant Operations Manager

1 month ago

Delhi, India Teleperformance Full time
This is a full-time on-site role as an Assistant Operations Manager at Teleperformance in Gurgaon. The Assistant Operations Manager will be responsible for overseeing daily operations, managing teams, optimizing processes, and ensuring quality service delivery. This role requires strong leadership skills, problem-solving abilities, and a focus on operational efficiency.

Responsibilities-Develop and implement operational strategies to ensure efficient and cost-effective operationsMonitor and analyze operational performance metrics to identify areas of improvementDevelop and maintain operational policies, procedures, and standardsOversee the development and implementation of new systems and processesEnsure compliance with all applicable laws and regulationsDevelop and manage budgets and financial plansMonitor and manage inventory levelsEstablish and maintain relationships with vendors and suppliersLead and motivate staff to achieve organizational objectivesAnalyze customer feedback and develop strategies to improve customer service