Delivery Lead

5 days ago

Dhule, India Shashwath Solution Full time

Responsibilities:
Oversee overall service delivery management.
Ensure adherence to Service Levels.
Collaborate with client Service Delivery management personnel.
Manage the compilation of metrics around open tickets, backlog, aging, etc.
Drive metrics-driven continuous improvement and customer satisfaction.

Must-Have:
Proven experience in delivery management.
Strong leadership and team management skills.
Excellent communication and stakeholder management abilities.
Proficiency in using ServiceNow (SNOW) toolset for incident management.
Good-to-Have:
Experience in managing Oracle-related projects.
Familiarity with ITIL processes and frameworks.

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