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Lead Solutions Engineer

4 months ago


bangalore, India Whatfix Full time

Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest? 

With over 100 of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

“Hustle Mode ON” is something we live by. 

We are looking for a stellar Lead Solution Engineer to join our team in Bengaluru, India.

What do you get to do? 

Collaborate with experienced cross-functional teams to conceive, design, and bring innovative products and solutions to market.

Develop and implement a comprehensive Solution R&D strategy aligned with the company's goals and objectives. Identify research areas, define project scopes, and prioritize R&D initiatives based on market trends, customer needs, and technological advancements.

Customers will use WF solution products to expedite their digital adoption journey. You need to research customer needs related to digital adoption of business processes, design & develop product features, implement integrations with other software systems and do optimization related to performance, security, and data integrity.

Lead and manage multiple projects concurrently. Define project goals, timelines, and resource requirements. Allocate resources effectively and ensure projects are executed within budget and on schedule. Monitor progress, identify risks, and implement mitigation strategies to ensure successful project completion.

Provide technical leadership and guidance to a team of Solution engineers. Foster a collaborative and innovative work environment, encouraging creativity, knowledge sharing, and continuous learning. Set clear expectations, mentor team members, and promote professional growth and development.

Drive innovation by conceptualizing and developing new Solution products, technologies, or processes. Conduct feasibility studies, market research, and technical assessments to identify opportunities for innovation. Lead the design, prototyping, testing, and validation of new concepts and ensure compliance with quality standards.

Lead technical engagements for a variety of clients including process design, implementation lifecycle support, and project reviews.

Stay abreast of emerging technologies, industry trends, and competitive landscape. Evaluate new technologies, tools, and methodologies relevant to the company's R&D efforts. Make recommendations on technology adoption, partnerships, or collaborations that can enhance the company's R&D capabilities and competitiveness.

Design and code the right solutions starting with broadly defined problems.

Work in an agile environment to deliver high-quality solutions.

Drive existing and new product feature adoption across Customers and GTM teams.

Respond to the customer escalation for technical issues relating to solution product and coordinate with Professional Services, Engineering, and Product teams to provide resolution.

What you need to have/ bring to the table:

Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related field at time of application

Solid technical background with understanding and/or hands-on experience in software development and web technologies

Excellent communication, collaboration & mentoring skills. 

Ability to work independently and as part of a team

Analytical and problem-solving skills with High attention to details.

Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills

Flexible in a fast-paced dynamic environment with shifting roles and responsibilities.

7+ years of experience in developing and delivering solutions. Experience related to SAAS solution development is preferred. Experience in leading and mentoring teams in designing, developing, deploying, implementing and maintaining solutions/products.

Proficient in development technologies : Javascript, CSS, HTML, Java. Proven experience in API development and integration, with a strong understanding of RESTful APIs. Solid understanding of database systems, data formats (e.g., JSON, XML), and API security/authentication protocols (e.g., OAuth, JWT). Familiarity with cloud platforms, such as AWS or Azure, and experience in deploying and managing solutions in cloud environments. Exposure to data stores: Cassandra, Elastic search and redshift. is preferred

Work Location: Bengaluru
Work Mode: 5 days of work from the office
Work timings: 1PM - 10PM IST (EMEA Shift)