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Assistant Manager
4 weeks ago
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivity Monitoring of SOPs against output quality to ensure that they are updated at all times Undertaking quality control of completed work by reviewing outputs against pre-defined criteria Working with the team and providing continuous insights on the process/techniques Impart training (presentations, theoretical and practical tests)and handle queries of team Undertaking ad-hoc research task
ResponsibilitiesBuild effective relationships with associates, peers and supervisor to develop a high performing teamAnalyze reporting and business trends to make strategic decisions to drive resultsDirectly supervise the business, ensuring, and maintaining high quality standardsConsistently assess and provide ongoing performance feedback to all levels of team members
Qualifications
2+ years' of management experienceStrong verbal or written communication skills
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