Walk-In For Order Management @ Pune on 6 May 2024
2 weeks ago
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM:: Walk-In Drive on 6th May 2024 at Pune.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume ***
Please use below link to apply and register your application.
Information:
Interview Date: 6th May 2024
Interview Time: 09:30 Am till 12:30 Pm
Interview Venue - Pune::
Plot No. 1, Pune, Phase 1, Building-1,Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulshi Pune, Maharashtra 411057
Documents to Carry:
Please carry 2 set of updated CV(Hard Copy).
Please carry Face Mask**.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Job Description::
Purpose of the Role:
Senior Process Executive executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of Infosys.
Essential Qualifications, Training and Experience:
Minimum of 1-year experience as a Process Associate.
Any Graduate/Post graduate Order Management; primarily should have handled activities like Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
Experience in working in any of the ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.
Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.
Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
Ability to work effectively as part of a team.
Should be flexible to work in any shifts and Work from Office mode.
Ready to work from client location.
Personal Attributes required:
Good analytical and problem-solving skills.
Eye for detail to ensure high accuracy.
Good communication skills with experience in handling stakeholders both internal and customers
Ability to work well under pressure.
Ability to work on your own initiative.
Willingness to learn new processes and tasks.
Competencies
Client Centricity & Business Metric Management
IBPO Business Operations & processes
Knowledge of Operations Management
Quality, Knowledge & Continuous Improvement Management
SLAs & Performance Management
Learning and Innovation
Customer Orientation
Driving Organizational Results
High Impact Communication
Analytical Ability
SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
Process Compliance:
Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards
Customer Interaction:
Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:
Shares experiences in order to facilitate capture of tacit knowledge
Process Reengineering:
Delivers on the new process / approach to meet client / internal goals
Others:
Serve as backup support to others on the team with the resolution of more complex or unusual problems.
If interested , please share your resume with below details to to schedule the interview.
Name:
Email :
Mobile Number:
Graduation & Year of passing :
Post-Graduation & year of passing (If applicable):
Total experience :
Relevant experience:
Current Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Ready for Walkin:
Thanks & Regards
Pooja M
HR - Senior Process Executive
Infosys BPM Ltd
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