Customer Support Specialist

2 weeks ago

Pune, India Sakon Full time

Walk-in Drive – Associate / Senior Associate – HelpdeskDate: 7th Oct 2025 – 9th Oct 2025⏰ Time: 11:00 AM – 6:00 PMVenue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra Contact Person: Anuradha DhalJob OverviewWe are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).Key Responsibilities- Provide customer support via calls, chats, and emails.- Manage tickets, track escalations, and ensure resolution within SLAs.- Collaborate with cross-functional teams and telecom carriers for issue resolution.- Deliver professional communication while assisting clients globally.Requirements- Excellent communication skills in English (written & verbal).- Strong problem-solving and troubleshooting abilities.- Patience and customer-first mindset.- Prior experience in helpdesk / technical support preferred.- Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.- Willingness to work in rotational shifts (including nights & weekends).Join us to be part of a global support team and grow your career in mobility SaaS operations

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