
Call Centre Team Leader
3 weeks ago
Job Title: Telecalling Team Lead
Location: Kochi, Kerala
Company: Leading Aesthetic Clinic
Salary: ₹15,000 – ₹20,000 (Full-time)
Joining: Immediate
Job Description
We are urgently hiring an experienced Telecalling Team Lead to join our growing team at a reputed aesthetic clinic in Kochi. The ideal candidate will have proven leadership experience, a strong background in telecalling, and the ability to drive performance while ensuring excellent customer engagement.
Key Responsibilities
- Lead and manage a team of telecallers to achieve monthly targets.
- Oversee outbound calling operations and ensure effective promotion of clinic services.
- Maintain high standards of communication, customer engagement, and satisfaction.
- Monitor calls, provide feedback, and implement performance improvement plans.
- Prepare and maintain reports on team productivity, customer interactions, and sales conversion.
- Collaborate with management for campaign planning and performance strategies.
Requirements
- Minimum 5 years of team leadership experience, with at least 2 years in telecalling.
- Strong leadership, motivational, and people management skills.
- Proficiency in English (mandatory); knowledge of Arabic will be an added advantage.
- Excellent communication, time management, and organizational skills.
- Proven record of meeting sales targets and improving team performance.
- Female candidates preferred.
Education & Experience
- Education: Bachelor's degree (Preferred)
- Experience: Telemarketing – 2 years (Required)
Other Details
- Job Type: Full-time, In-person
- Location: Kochi, Kerala (Candidates must be able to commute or relocate before joining)
Be a part of Kochi's leading aesthetic clinic and take the next step in your leadership career
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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