Conversational Analyst

3 days ago

Bengaluru, India NHANCENOW Full time
Conversational Analyst
2+ years experience Bangalore, Full-time
Responsibilities :
  • Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
  • Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
  • Creative thinking of a user's conversational journey with a bot.
  • Thinking of different ways in which a user can speak with a Human or Bot agent.
  • Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
  • Develops mockups, flows, redlining and other creative prototyping related items.
  • Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
Experience required :
  • Excellent communication and writing skills.
  • 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar roles preferred, in Content development roles.
  • Innovative thinker with the ability to come up with creative solutions.
  • Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.
  • Familiarity with chatbots, voice enabled devices, or other conversational channels.
Qualification:
  • MA Literature/Bachelor's or Master's in Mass Communication

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