Branch Manager NBFC

Job Description: Branch Manager (NBFC - MFI & MSME)Position Title: Branch Manager Department: Non-Banking Financial Company (NBFC)Specialization: Microfinance Institutions (MFI) & Micro, Small, and Medium Enterprises (MSME)Location: HisarReporting To: Regional Manager/Area ManagerCompany DescriptionFounded in 1996, PREMIUM FINLEASE PVT. LTD. is a registered NBFC committed to empowering underserved communities in rural and semi-urban India. Specializing in microfinance, the company provides financial services to women entrepreneurs and individuals from economically and socially disadvantaged backgrounds. PREMIUM FINLEASE PVT. LTD. enhances financial literacy to help clients effectively manage their finances, ensuring transparency and customer-centric approach for the best outcomes.Role OverviewWe are seeking a highly motivated and experienced Branch Manager to lead and manage branch operations within our NBFC setup, focusing on Microfinance Institutions (MFI) and Micro, Small, and Medium Enterprises (MSME). The Branch Manager will oversee the branch’s daily activities, drive business growth, ensure operational excellence, and uphold compliance standards. This role is critical to achieving the organization’s mission of financial inclusion and fostering sustainable growth in underserved markets.Key ResponsibilitiesBranch Operations Management:Manage overall branch operations, ensuring efficiency, profitability, and adherence to organizational standards.Monitor and analyze branch performance metrics, including loan disbursements, collections, and profitability.Implement policies and procedures to optimize operations and maintain compliance with regulatory requirements.Team Leadership:Lead, mentor, and motivate a team of field officers, loan officers, and support staff.Set performance goals and conduct regular performance evaluations.Identify training needs and facilitate skill development programs for team members.Business Development:Develop and execute strategies to achieve branch targets for MFI and MSME portfolios.Identify and penetrate new markets to expand customer base and increase loan disbursements.Build and maintain strong relationships with clients, community stakeholders, and local authorities.Credit and Risk Management:Oversee the credit appraisal process, ensuring accurate risk assessment and timely loan approvals.Monitor the loan portfolio’s health, identifying and mitigating potential risks.Ensure timely collections and maintain delinquency rates within acceptable limits.Customer Relationship Management:Provide exceptional customer service to foster client loyalty and satisfaction.Address customer queries, concerns, and grievances promptly and effectively.Compliance and Reporting:Ensure branch operations comply with all regulatory and internal policies.Prepare and submit accurate and timely reports to the Regional/Area Manager.Coordinate with internal and external auditors to facilitate smooth audits.Key Performance Indicators (KPIs)Achievement of loan disbursement and collection targets.Growth in customer base and loan portfolio.Reduction in Non-Performing Assets (NPA) and delinquency rates.Employee performance and retention rates.Compliance with regulatory and organizational standards.Qualifications and ExperienceEducational Requirements:Bachelor’s degree in Business Administration, Finance, Economics, or a related field (Master’s degree preferred).Professional Experience:Minimum of 5 years of experience in NBFC/MFI/MSME operations, with at least 3 years in a leadership role.Proven track record of achieving business growth and managing teams.Technical Skills:Proficiency in Loan Management Systems (LMS), CRM tools, and financial analysis software.Strong understanding of credit risk assessment and regulatory compliance.Key CompetenciesLeadership and People ManagementStrategic Thinking and Decision-MakingStrong Analytical and Problem-Solving SkillsExcellent Communication and Interpersonal SkillsCustomer-Centric ApproachAdaptability and ResilienceWhy Join Us?Opportunity to lead and drive impactful financial inclusion initiatives.Competitive compensation package and growth opportunities.Collaborative and dynamic work environment.Commitment to employee development and career advancement.