Technology Service Analyst
3 weeks ago
We are looking for a motivated Service Operation Specialist to join our PPL Production Engineering team. This role requires a Professional with a wide variety of strengths and capabilities across multiple technologies and disciplines. You are expected to continually drive automation in all day-to-day production support activities. You'll work in a collaborative, thought-provoking environment that encourages diversity of thought, creative solutions, and requires a high level of accountability to deliver technical solutions and continuous improvements in the overall support strategy. You'll manage all aspects of the HRIT systems and work closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Functions Technology (IT).What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesSupporting Production Service operations covers two shifts in a day and Week end coverage for Maintenance schedule.Develop a good understanding of the activities required to execute production management functions.Support Service Operations teams in providing optimum service level to the business lines supported.Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are appliedUndertake specific functions within the relevant production management process as identified for the specific production management area.Participate in regular meetings with stakeholders, prepare and document meetings, track progress and communicates to stakeholders.Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks.Provide regular and reliable reporting of relevant data to meet management requirements.Understand thoroughly the end to end application support process and escalationprocedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).Maintain an end to end view of the application and infrastructure landscape.Provide input and contribute in Production Management related audits.Engage with other Service Operations groups to understand business requirementsSupport the collection, analysis and production metrics on process data for KPIs to find out improvements.Work with Release Management and Transition Management on application configurations changesUpdate the RUN Book and KEDB as & when requiredParticipate in all BCP and component failure tests based on the run booksUnderstand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational supportEvent monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book.Drive knowledge management across the supported applications and ensure full compliance Drive continual service improvementsWorks with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.Your skills and experienceSkills You'll NeedExtensive IT experience (preferably within large corporate environments, controlled production environments including financial services technology in a client-facing function) and experience with people/team management and matrix managementExhibit SRE mindset and exposure implanting SRE, DevOps, and agile methodsKnowledge of databases (Oracle/MSSQL etc.), including working experience of writing Structured Query Language (SQL) scripts and queriesExperience working on UNIX/Linux, Java J2EE, PERL, Python, Powershell scripts, Bash, and AnsibleKnowledge of Cloud-based technologies (preferably Google Cloud platform), and knowledge of application performance tools (such as Geneos, Splunk, AppDynamics, Grafana, and New relic)Skills That Will Help You ExcelArticulate and experienced communicator able to communicate with a broad range of stakeholders and virtual teamsStrong analytical and problem-solving skillsBachelor's degree in Computer Science or IT-related discipline (or equivalent work experience or diploma)ITIL Foundation CertificateCGP certification is a plusExpectationsIt is the Bank's expectation that employees hired into this role will work in the Magarpatta office in accordance with the Bank's hybrid working model.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needs
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Delivery Head
5 days ago
Pune, India Bajaj Technology Services Full timePrimary RoleLead the delivery of specific portfolios within the Tech Services Unit with end to end responsibility to ensure deliveries are aligned to client expectations within the time and budgetStrategy & planningDrive operational efficiency by bringing in new / best in class capability for all Technology Services projectParticipate in business review...
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Delivery Head
7 days ago
Pune, India Bajaj Technology Services Full timePrimary RoleLead the delivery of specific portfolios within the Tech Services Unit with end to end responsibility to ensure deliveries are aligned to client expectations within the time and budgetStrategy & planningDrive operational efficiency by bringing in new / best in class capability for all Technology Services projectParticipate in business review...
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Delivery Head
6 days ago
pune, India Bajaj Technology Services Full timePrimary Role Lead the delivery of specific portfolios within the Tech Services Unit with end to end responsibility to ensure deliveries are aligned to client expectations within the time and budget Strategy & planning Drive operational efficiency by bringing in new / best in class capability for all Technology Services project Participate in business...
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1 month ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescriptionThe Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between those whose...
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Technology Service Analyst
5 days ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time:The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business's project needs. A Technical Analyst will be an important bridge between those whose jobs are...
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Technology Service Analyst, AS
2 months ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between those...
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Technology Service Analyst, AS
3 weeks ago
pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between...
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Technology Service Analyst, AS
2 months ago
pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between...
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Technology Service Analyst, AS
3 weeks ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between those...
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Technology Service Analyst
5 days ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription:The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business's project needs. A Technical Analyst will be an important bridge between those whose...
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Technology Service Analyst
2 months ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription:The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between those whose...
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Technology Service Analyst
1 month ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription We are looking for a motivated Service Operation Specialist to join our PPL Production Engineering team. This role requires a Professional with a wide variety of strengths and capabilities across multiple technologies and disciplines. You are expected to continually drive automation in all day-to-day production support activities. You'll...
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Technology Service Analyst
3 weeks ago
pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription We are looking for a motivated Service Operation Specialist to join our PPL Production Engineering team. This role requires a Professional with a wide variety of strengths and capabilities across multiple technologies and disciplines. You are expected to continually drive automation in all day-to-day production support activities....
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Technology Service Analyst
3 weeks ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription We are looking for a motivated Service Operation Specialist to join our PPL Production Engineering team. This role requires a Professional with a wide variety of strengths and capabilities across multiple technologies and disciplines. You are expected to continually drive automation in all day-to-day production support activities. You'll...
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Technology Service Analyst
2 months ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription : The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between...
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Technology Service Analyst
2 months ago
pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription : The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between...
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Technology Service Analyst
3 weeks ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription : The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between...
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Technology Service Analyst
3 weeks ago
pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription : The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business’s project needs. A Technical Analyst will be an important bridge between...
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Technology Service Analyst
2 months ago
Pune, India F337 Deutsche India Private Limited, Pune Branch Full timeDescriptionWe are part of the Chief Security Office (CSO) responsible for providing technology application support for cyber and physical security platformsOur team provides an end-to-end follow the sun support service for multiple areas across Deutsche BankBeing at the forefront of supporting the applications the team members have high exposure to, and work...
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Technology Service Analyst
5 days ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeWe are part of the Chief Security Office (CSO) responsible for providing technology application support for cyber and physical security platformsOur team provides an end-to-end follow the sun support service for multiple areas across Deutsche BankBeing at the forefront of supporting the applications the team members have high exposure to, and work with the...
