CQ10091- IT Engineer

About Conneqtion
Conneqtion Group is a trusted Oracle Cloud Infrastructure (OCI) & Oracle SaaS Implementation Partner, dedicated to helping businesses implement cutting-edge digital solutions in ERP, AI & Analytics. With a strong presence in EMEA, APAC and NA, our consulting and services firm specializes in Oracle technologies. Our experienced team excels in Oracle Cloud implementation, utilizing the OUM methodology to deliver innovative transformations for our clients. Conneqtion Group has successfully provided Oracle professional services to over 50 SMEs and large-scale enterprises, driving efficiency and growth through tailored digital solutions. At Conneqtion Group, we harness innovation to bring about meaningful change for our clients, ensuring their systems are optimized for peak performance and future growth.

Position Overview
The IT Engineer is responsible for installing, configuring, and maintaining hardware and software, managing network servers, and ensuring all systems are up-to-date and operating smoothly. They play a critical role in ensuring the IT infrastructure supports the organization's goals and user needs. The ideal candidate will be responsible for ensuring the smooth operation of desktops, laptops, peripherals, and other hardware equipment, while providing support to internal users and coordinating with vendors when needed.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, biometrics, routers, switches, firewall, and other hardware devices.
• Diagnose and troubleshoot hardware issues across the organization.
• Perform system upgrades, hardware replacements, and routine maintenance.
• Maintain inventory of all IT hardware assets and ensure accurate record-keeping.
• Coordinate with external vendors for hardware repair, maintenance, and procurement.
• Support onboarding/offboarding processes with respect to hardware allocation and recovery.
• Monitor and manage data backup devices and ensure hardware compliance with IT policies.
• Ensure security and access protocols are followed for all hardware resources.
• Provide first-level support and escalate complex issues to relevant IT teams when necessary.
• Manage and monitor user accounts, permissions, email, antivirus, and anti-spam solutions.
• Administer Microsoft 365, including: User creation and deletion, License assignment, Outlook backup
• Generate maintenance reports for: Biometric systems, Firewall, Data Loss Prevention (DLP), Antivirus
• Perform and manage regular backups of: Server data, Database (DB), CCTV footage
• Collaborate with IT teams to design and implement new systems, policies, and procedures.
• Conduct regular audits and ensure compliance with company policies and industry regulations.
• Provide technical support and guidance to end-users, addressing their IT-related concerns and inquiries.

Qualification

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• 2+ years of proven experience in IT hardware administration.
• Strong knowledge of computer hardware systems and peripherals.
• Familiarity with Windows, macOS, and networking concepts.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with Microsoft 365 administration and backup tasks.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant certifications (e.g., CompTIA, MCSA, CCNA) are an added advantage.

Conneqtion's Diversity & Inclusion Statement
At Conneqtion, diversity and inclusion are at the heart of our culture. As an equal opportunity employer, we take pride in fostering a workplace where everyone is valued and respected. Our DEI initiative is dedicated to promoting equality, embracing diversity, and creating an inclusive environment for all. We believe that a diverse workforce drives innovation and success, encouraging applicants from all backgrounds, including different races, ethnicities, religions, genders, sexual orientations, abilities, and experiences. To empower our global team, we offer flexible work arrangements, mentorship, career mobility, and continuous learning opportunities. At Conneqtion, employment decisions are based on merit, ensuring a fair and inclusive hiring process for all.