Software Engineer III
4 weeks ago
Software Engineer III
Do you enjoy designing analytic tools and enterprise software solutions for global customers?
Have you experience in working on complex problems
About our Team
As a division of LexisNexis Legal, a market leader in legal products and services, our global technology team is dedicated to crafting a world-class shopping experience for our customers. This commitment includes ongoing enhancements to information accessibility and product solutions. Our squads employ agile and innovative solutions to continually deliver value to our customers and stakeholders, including sustainment for accessibility and performance.
About the role
As a Magento Support Engineer, you will be responsible for providing technical assistance and support to clients utilizing Magento e-commerce platforms. You will diagnose, troubleshoot, and resolve technical issues related to Magento installations, customizations, extensions, and integrations. The ideal candidate will possess a deep understanding of Magento architecture, excellent problem-solving skills, and the ability to effectively communicate technical solutions to clients.
Responsibilities:
- Diagnose and troubleshoot technical issues related to Magento installations, configurations, customizations, extensions, themes, and integrations
- Collaborate with clients, developers, and third-party vendors to understand and resolve complex technical problems utilizing chat and ticketing systems.
- Perform Magento version upgrades, patches, and security updates to ensure the stability and security of e-commerce platforms.
- Configure and optimize server environments for optimal performance and scalability of Magento applications.
- Develop custom scripts, extensions, or patches to address unique client requirements or technical challenges.
- Document technical solutions, troubleshooting steps, and best practices for knowledge sharing and reference purposes.
- Train clients and internal staff on the proper use of Magento platforms, features, and functionalities.
- Stay updated with the latest Magento releases, patches, and best practices to provide proactive support and recommendations to clients.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Proven experience working with Magento e-commerce platforms in a technical support or system administration role.
- In-depth knowledge of Magento architecture, including modules, themes, layouts, and backend/frontend development.
- Proficiency in PHP programming language and experience with MySQL or other relational databases.
- Experience with React, Angular, or related JS programming languages and frameworks.
- Familiarity with web technologies such as HTML, CSS, JavaScript.
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal skills with the ability to interact professionally with clients and team members.
- Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
- Certification in Magento development or administration (e.g., Magento Certified Developer, Magento Certified Solution Specialist) is a plus.
Preferred Qualifications:
- Experience with Magento 2.x and familiarity with its architecture and features.
- Knowledge of Magento extensions, APIs, and integration with third-party systems (payment gateways, shipping carriers, ERP systems).
- Experience working with Scrumban and Kanban in Azure ADO.
- Experience with version control systems such as Git.
- Familiarity with performance optimization techniques for Magento applications (caching, indexing, optimization).
- Understanding of e-commerce business processes and industry best practices.
- Experience with debugging tools and performance monitoring tools for Magento applications.
- Ability to work collaboratively in a team environment and contribute to continuous improvement initiatives.
About Us
RELX is a global provider of information-based analytics and decision tools for professional and business customers. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.
We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.
About LexisNexis
We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.
Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.
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