Customer Support Associate
4 weeks ago
Responsibilities
Managing large amounts of inbound and outbound calls in a timely manner
Identifying customers’ needs, clarify information, research every issue and providing solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way.
Pass the data in timely manner to third party logistic partner to arrange pickup.
Follow up with Logistic partner to arrange pickups in within TAT.
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Must be Graduate.
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