Principal Solutions Engineer

1 month ago

delhi, India Chargebee Full time
About Chargebee
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.
Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.
Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.
Principal Solutions Engineer (CRM and Revenue Management)
We're looking for a seasoned CRM Subject Matter Expert to join our Product Support team. This role demands hands-on experience with leading CRM solutions like HubSpot and Salesforce, API integrations, and fintech exposure. Champion customer success by providing expert guidance and innovative solutions, leveraging your deep CRM knowledge and integration expertise, and passion for efficiency.
Responsibilities
Unleash the full potential of CRM for customers by providing strategic guidance, expert support, and implementing innovative solutions to optimize revenue strategies through powerful integrations and best practices.
Be the voice of your customers, translating challenges into actionable product improvements.
Develop and implement comprehensive solutions addressing long-term customer needs and maximizing their value.
Partner with internal stakeholders to develop and implement innovative solutions.
Craft clear knowledge base articles and training materials for self-sufficiency. Mentor and coach junior team members, sharing your knowledge and expertise to foster their professional growth.
Qualifications
Possess a strong desire to stay ahead of the curve and embrace continuous learning in the realm of CRM.
Have 4+ years of demonstrably successful SaaS experience in enterprise CRM support or consulting, with strong experience with leading CRM solutions.
Possess in-depth knowledge and hands-on experience with APIs, front end technologies like Javascript and tools like Postman for troubleshooting and testing.
Combine deep technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams.
Possess a keen eye for detail and troubleshooting skills to address integration issues and discrepancies in reported data.
Bachelor's in Computer Science or related field OR proven experience working with complex software and revenue management systems.
Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements.
What makes us who we are:
We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.
Customer Customer Customer: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.
If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you
We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.
Come be a part of the Chargebee tribe

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