Service Delivery Design Leader

Digital Buildings Line of Business of Schneider Electric has a challenging opportunity for a passionate individual to assume the role of “Services Delivery Design Leader” to lead the services delivery transformation for EcoStruxure Building portfolio. About the global company: ( se.com) Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies to realize the full efficiency and sustainability opportunities for your business. We provide endpoint to cloud integration connecting products, controls, software and services. We enable lifecycle solutions from design and build to operate and maintain phases. We deliver capabilities to transform from site-to-site to an integrated company management. Our integrated solutions are built with safety, reliability and cybersecurity for your homes, buildings, data centers, infrastructure and industries. Schneider story is written by generations of people who have transformed our company, and the world, for almost two centuries. €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations Employee Testimonials at Schneider Electric (Link) About Digital Buildings Line of Business (link) Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. Become an IMPACT Maker with Schneider Electric – apply today Schneider Electric has a challenging opportunity for a passionate individual with a growth mindset to assume a Leadership role to build & manage the Services Delivery & Execution Model for Digital Building Services. This service leader will play a pivotal role in transforming current practices to evolve into a future model that leverages best of centralized and local delivery approach to bring efficiency & effectiveness of service execution. In this global role, you will work closely with the other product managers, category managers, service delivery leaders and strategy team. The right candidate will have a proven track record of business operations, remote services, connected hub & strong project management experience to lead transformation projects. The position requires strong communication, influencing and analytic skills, technical and business acumen, relationship development skills and a motivational style. Collaboration and partnering within Schneider Electric’s global organization and across teams is critical for success. Primary Responsibilities Own the successful development and creation of Global Model for Digital Building Service Delivery & Execution. Build the framework, process, technology, and support the execution at central hub and with key countries. 1. Lead the Design for Services Delivery · Build a vision on the Services Delivery for the Digital Buildings Scope · Influence the new service offers with Offer Managers to define the onboarding & operations delivery model · Develop the service strategy related to: tools & technology, systems & processes, local & remote delivery · Identify address service delivery inefficiencies and propose solutions to reduce them · Leverage the use of central services such as Connected Service Hub (CSH) and Global Engineering Center (GEC) 2. Develop a Standard Delivery Model · Collaborate with country delivery teams to capture as-is situation on tools, practices & areas of improvement · Harmonize service delivery practices, as it relates to globally defined service offers · Identify and publish recommended resource blueprint for services · Align Delivery model with customer success best practices · Establish a global community of practitioners on Services Delivery & Operations, animate on regular basis · Track KPIs & OKRs to measure the effectiveness and success of the services delivery model and execution 3. Lead innovation in Service Platform Tools & Technology & Capabilities · Identify & qualify digital technologies to maximize execution efficiency, streamline workflow, standardization · Support the design of digital customer & service delivery experience, spanning strategic & low-touch accounts · Collaborate with Global Services team to leverage existing blueprint for EcoCare services across other BUs · Collaborate with Global CSH leader on operations improvement, service expansion, and competency development in the CSH Desired skills and competencies · Strong background of Services Delivery in Building Technologies, with a focus on driving transformations · Know-how of build services delivery blueprint, operating model design and process flows · Exceptional critical thinking and ability to make fast informed decisions and challenge the status quo · Ability to develop business case, growth plans, strategy and animate a community · Proficient at building networks and collaborating with global cross-functional teams · 5+ years of building management service or business development or service delivery · Prior experience in Building Automation Technologies is strongly desired · Willing to travel: 10% What do we offer you? Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schedule: Full-time Req: DDQ