Senior Manager EXL/SM/1529293
12 hours ago
Job Description Tableau Consultant (Client-Facing Role) Location: Offshore Experience: C1/C2 Tableau Analyst / Consultant with strong business acumen and proven client-facing skills. This role goes beyond dashboarding — looking for someone who can partner with client business stakeholders, understand their needs, and deliver impactful analytics solutions . Responsibilities: Engage directly with senior business users, translating requirements into actionable Tableau solutions. Design, build, and optimize Tableau dashboards and visualizations for executive consumption. Work with data engineering teams to ensure availability, accuracy, and reliability of data sources. Act as a trusted advisor to the client — proactively recommending visualization best practices and data storytelling approaches. Build credibility and trust to grow the account by identifying new opportunities, mentoring junior analysts, and leading expansions of the analytics team. Deep expertise in Tableau (Desktop + Server/Cloud). Strong SQL and data skills. Good communication, presentation, and stakeholder management skills. Who can support the relationship growth , deliver value fast, and then scale impact by building a team around them . Technical Asks: Grafana ↔ Tableau AlignmentAudit existing Grafana metrics. Align definitions with Tableau dashboards (i.e., update logic supporting Grafana) Optional: support RBAC/controls to ensure secure role-based access in Grafana (possibly through collaboration with IIT) Re-work in-room VS dashboardsCurrent dashboards are live views of Grafana data but are not actively used Build new dashboards to include critical views, metrics, etc. for VS and leaders to better manage live queue and capacity Ideally, this would include predictive analytics on capacity, queue, etc. Merge QA and VS ReportingBuild joint productivity dashboards (QA + VS) to support merged function. Ensure coverage across individual, team, country, and global levels. MBR AutomationDevelop an automated MBR dashboard to replace current manual SQL pulls. Build supporting Tableau data models with refresh scheduling. SLA DashboardConstruct a comprehensive SLA dashboard to provide clear visibility into contractual commitments versus actual performanceProvide a unified view of key SLA metrics, including response time, uptime, and bespoke customer accuracy SLAs. Enable granular drill-down and filtering by customer, product, and time period (quarterly down to hourly), including the ability to exclude non-contractual volumes. Include multi-dimensional performance analysis (e.g., time to meet a target percentile vs. percentile met in a target time), with a historical lookback of at least 6-12 months. Add diagnostic capabilities to help identify the root causes of SLA breaches. Automate data pipelines where possible to eliminate manual work. Capacity Planning automation Current capacity forecast is run manually from a Python notebook and is somewhat heuristic-based There is an opportunity to create a more granular, automated predictive model that gives insight into required staffing levels (taking into account language, geo, etc.) Operational Dashboards ○ Re-build Tableau dashboards forIndividual / team productivity and accuracy metrics (including post-shift reporting) Country-level and global rollups Cross-functional efficiency (QA/VS combined)
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Senior Manager EXL/SM/1499747
13 hours ago
Gurugram, India exl Full timeJob Description EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry...
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Senior Manager EXL/SM/1493744
14 hours ago
Gurugram, India exl Full timeJob Description : A successful candidate would work as an EXL consultant with a leading US Financial Services Organization on an unsecured lending portfolio. The job will require the consultant to work on: · Support tactical & strategic risk analytics initiatives for US based banks’ Risk team · Develop risk policy for Point of Sale (POS) lending,...
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Assistant Manager EXL/AM/1397287
14 hours ago
Gurugram, India exl Full timeJob Description Assistant Manager EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO,...
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Senior Manager EXL/SM/1534843
14 hours ago
Gurugram, India exl Full timeJob Description Manager – Portfolio Analytics Cross Sell and upsell Analytics (must have) model development like XG Boost Portfolio Spends Growth – Targeting basis segments/persona, merchants, campaign recommendation to drive cross border. Driving card Activation to increase spends & engagement Collaborate with multiple stakeholders and teams such as...
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Senior Manager EXL/SM/1505508
13 hours ago
Gurugram, India exl Full timeJob Description We are seeking an experienced consultant to join our team who is responsible for determining value of company’s assets, liabilities or equities. This role will be critical in financial planning, investment analysis and decision making. Responsibilities: •Valuation Analysis: Prepare month-end valuation models of illiquid asset-based...
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Manager EXL/M/1546393
13 hours ago
Gurugram, India exl Full timeJob Description :A successful candidate would work as an EXL consultant with a leading Financial Services Organization on an unsecured lending portfolio. The job will require the consultant to work on: Support tactical & strategic risk analytics initiatives for Mexico based banks’ Risk team Design A/B testing frameworks with Design of Experiments (DOE)...
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Senior Manager EXL/SM/1499304
13 hours ago
Gurugram, India exl Full timeJob Description We are seeking a Senior Java Developer with 6 to 10 years of experience in Java development and hands-on expertise with AWS Cloud . The ideal candidate will have strong expertise in Java, Spring Batch, GraphQL, and AWS Cloud, along with the ability to design, develop, and deliver scalable enterprise solutions. You will play a key role in...
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Senior Manager EXL/SM/1499306
13 hours ago
Gurugram, India exl Full timeJob Description We are looking for a highly skilled Senior Developer with hands-on experience in Camunda BPM and low-code/no-code development platforms . The ideal candidate will play a key role in designing, developing, and optimizing business process workflows, working closely with cross-functional teams to automate and digitize critical business functions...
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Senior Manager EXL/SM/1506545
12 hours ago
Gurugram, India exl Full timeJob Description Advanced proficiency in Python. Advanced experience in SQL/Hive will be preferred Experience with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure, GCP) is a plus. Strong problem-solving skills and the ability to iterate and experiment to optimize AI model behavior. Power BI/Tableau (preferred) Proven...
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Senior Manager EXL/SM/1501884
13 hours ago
Gurugram, India exl Full timeJob Description Key Responsibilities:Design and develop scalable full-stack applications using Python (Flask/FastAPI/Django) on the backend and React.js on the frontend.Build, deploy, and manage cloud-native applications on Google Cloud Platform (GCP), leveraging services like Cloud Run, BigQuery, Pub/Sub, Vertex AI, and Cloud Functions.Collaborate with data...
