Branch Manager

Company Overview

Dhanalakshmi Hire Purchase & leasing Ltd is a Non-Banking Financial Company focused on providing a range of financial services and products. Combining tradition with technology and customer-centricity, the company aims to offer convenient and simple experiences to its customers. With a strong emphasis on sustainable long-term profitability, Dhanalakshmi is committed to maintaining high standards in all its operations.

Job Overview

The Branch Manager - Kerala is responsible for overseeing the operations of the branch located in Palakkad district, Kerala, India. They will lead a team of junior employees and ensure the branch meets its sales targets and provides excellent customer service. The Branch Manager will report to the company headquarters in Thrissur and collaborate with other branches to achieve company goals.

Qualifications and Skills

• 1 to 3 years of experience in a similar role
• Good communication and sales skills to interact with customers and lead the branch team
• Strong skills in branch development, marketing, staff handling, and customer relations
• Ability to analyze data and report on branch performance
• Knowledge of financial services and products
• Familiarity with the Palakkad district market and customers
• Proven ability to achieve sales targets and drive business growth
• Attention to detail, organizational and time management skills

Roles and Responsibilities

• Lead and manage a team of junior employees at the branch
• Set sales targets and develop strategies to achieve them
• Ensure excellent customer service and handle customer inquiries and complaints
• Identify and pursue new business opportunities in the branch's market
• Monitor and analyze branch performance, prepare reports, and communicate findings to company headquarters
• Implement marketing initiatives and campaigns to increase branch visibility and attract new customers
• Manage branch operations, including inventory, cash handling, and compliance with company policies and procedures
• Train and develop branch staff to enhance their skills and performance
• Collaborate with other branches and company departments to achieve overall company goals