Associate Store Manager

4 weeks ago

Gurugram, India Freshly Full time

About Freshly

At Freshly, we believe fresh, high-quality fruits & vegetables should be as easy to buy as opening your door. We're building the most trusted fresh produce brand by making the best-quality produce available to you in minutes — with live images, weights, and ripeness tags before you order.

We want our customers to spend time enjoying their food, not worrying about sourcing it. Using a backbone of technology, quality control, and customer insights, we operate dark stores designed for last-mile freshness, delivering produce within minutes.

We are already transforming how fruits & vegetables are bought in top residential communities — and our ambition is to be the #1 fresh produce brand in India in the next five years.

What you will do

  • Manage Dark Store Operations: Oversee the daily operations of the store, ensuring accurate quality checks, efficient inventory flow, order processing, and timely fulfillment.
  • Inventory & Freshness Management: Maintain optimal stock levels, ensure minimal wastage, and manage ripening/storage processes to guarantee product quality.
  • Team Leadership: Lead, train, and motivate store teams to meet operational targets, quality standards, and customer satisfaction goals.
  • Scheduling & Staffing: Create and manage staff schedules to ensure coverage during peak hours while keeping labor costs optimized.
  • Customer Satisfaction: Ensure high order accuracy and fresh quality in every delivery through effective coordination with last-mile partners.
  • Process Optimization: Continuously analyze operational metrics to identify improvement opportunities and implement best practices.
  • Compliance & Safety: Ensure all operations follow Freshly's quality protocols, health and safety standards, and regulatory requirements.

What we're looking for

  • Bachelor's degree or equivalent qualification.
  • 1–5 years of experience in e-commerce, F&V retail, logistics, or supply chain management — preferably in quick commerce or fast-paced retail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong analytical and problem-solving skills with a focus on data-driven decisions.
  • Excellent communication and team leadership skills.
  • Proven ability to manage high-performance teams and drive operational excellence.

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