AI Engineer

7 days ago

Noida, India Rezo.ai Full time

Job DescriptionCompany Overview:Rezo.AI is a Unified CX Agentic AI Platform for Enterprises that aims to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. Our Agentic AI-Enabled Product Suite enables enterprises to deliver human-like voice interactions at scale, along with a comprehensive Analytics solution boosting connect rates, increasing customer satisfaction and significantly reducing agent work load.RequirementsJob Responsibilities:- Train and fine-tune AI bots using internal tools and datasets.- Proficient in English with excellent written and verbal communication skills.- Strong working knowledge of Microsoft Excel for data handling and analysis.- Ability to train AI bots effectively and understand conversational flows.- Quick learner with a strong grasping ability for new tools and dashboards.- Work with tools like Jira for task tracking and Postman for testing.- Maintain and update training documentation and workflows.- Collaborate with cross-functional teams to gather training requirements and feedback.- Monitor bot performance and suggest improvements based on user interactions.

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