Application Support Engineer

4 weeks ago


MumbaiBangalore, India Workassist.in Full time

Note : This is a requirement for one of the Workassist Hiring Partner

Role Description :

- This is a full-time on-site role located in Goregaon for an Application Support Engineer at Workassist.

- The Application Support Engineer will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of applications.

- They will also need to have strong analytical skills and excellent communication abilities.

- Provide Level 1 production support and manage incident resolution against established SLAs

- Maintain detailed and up-to-date documentation of issues, resolutions of the solution procedure

- Manage service requests to fulfil business and product support requests

- Communicate planned/unplanned outages.

- Collaborate with internal teams to resolve client/internal team production issues.

- Prepare and provide operational and performance dashboards for KPI trending and reporting

- Become a subject matter expert who provides various teams with an in-depth understanding of a product's business and technical aspects.

Qualifications :

- Application Support and Technical Support skills

- Strong analytical skills

- Troubleshooting ability

- Excellent communication skills

- Experience in the recruitment or employment industry is a plus

- Bachelor's degree in Computer Science, Information Technology, or related field

(ref:hirist.tech)

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