Managing Director- Global Head, Mashreq Global Network

Job Purpose

• To lead Mashreq Global Network (Mashreq’s Distributed Workforce platform), and it’s operational set-ups in India, Pakistan and Egypt to ensure the sustainable delivery of an integrated, dynamic and high quality talent & services platform. Mashreq Global Network consists of MGN employees undertaking roles from MGN office and home locations.
• Working collaboratively with all Group functions, who both use and enable MGN, the role is responsible for developing and evolving the platform into a market leading Distributed Workforce talent & services platform, servicing the strategic, digital and operational requirements of Mashreq.

Key Result Areas

Strategic leadership of MGN platform & Remote Working across Mashreq

• Provide Thought Leadership and proactively identify and co-ordinate the strategic level opportunities, challenges and risks associated with Remote Working and MGN, to ensure MGN becomes a source of strategic strength for Mashreq
• Working collaboratively with all internal Groups, developing detailed Annual and rolling 3 year plans for MGN, ensuring achievement of Mashreq’s strategic goals
• Together with key stakeholders identify, co-develop, sponsor/lead the development of critical capacity & capabilities for MGN, to include: employer branding, Talent Acquisition & Retention, RW & XBorder leadership skills, Culture, Premises and Technology
• Identify and champion broader enterprise level changes to embed and empower the Distributed Workforce model within Mashreq

Leadership of MGN platform

• Working closely with Technology Group stakeholders ensure required technical infrastructure is in place/developed to meet current and future needs of MGN. Ensure local MGN Technology support teams are operating effectively. Ensure local MGN Technology provision meets local requirements and is aligned with Mashreq group policies, practices and organizational models
• Working closely with People & International Capital Group stakeholders proactively identify and drive appropriate MGN PICG strategies and practices to support Mashreq & MGN’s strategic and operational requirements. Ensure local PICG teams are operating effectively. Ensure local MGN PICG activities meet local requirements and are aligned with Mashreq group policies, practices and organizational models
• Working closely with Corporate Affairs Group stakeholders ensure the local MGN Finance & Admin teams are operating effectively, meeting local requirements and are fully aligned with Mashreq group policies, practices and organizational models.
• Ensure appropriate budgeting, financial control, chargeback and cost & MIS reporting is undertaken by MGN entities.
• Working closely with Risk Management & Compliance Group stakeholders proactively identify and drive appropriate MGN Risk Management & Compliance strategies and practices, to support Mashreq & MGN’s strategic and operational requirements. Ensure that local Risk Management activities are fully aligned with Mashreq group policies, practices and organizational models
• Ensure appropriate platform wide BCP infrastructure is available in line with organization's requirements
• Proactively make recommendations relating to the common requirements of Mashreq’s Distributed Workforce MGN operating model.
• Proactively identify and implement initiatives to optimize costs & efficiency across MGN

Fiduciary, Regulatory & Risk management

• Accountable to ensure that the legal entities making up Mashreq Global Network in India, Pakistan and Egypt are compliant with all Regulatory, Financial, Tax, Legal and other Fiduciary responsibilities.
• Ensure that MGN Central Management team (PICG, Finance, Admin, Technology, Risk) control issues arising from MGN Internal Audits, MGN Business Risk Reviews, Peer reviews, third party agency audits, regulatory reviews, and Assurance reviews are actioned and closed within the stipulated timelines.
• Maintain a detailed understanding of current and emerging Regulatory, Financial, Tax, Legal and Operational requirements that may impact MGN entities and develop appropriate recommendations and action plans
• Provide timely feedback and recommendations to Executive management & MGN Board of directors regarding material risks and issues
• Lead enterprise wide co-ordination of integrated Captive Offshoring compliance frameworks & associated documentation, to enable Mashreq strategy and support full compliance with international regulatory requirements

External Environment

• Working collaboratively with the respective Mashreq Country Managers, accountable for effectively managing the reputation of MGN in the local external environment.
• In conjunction with Marketing & Communications and PICG Groups, co-develop and manage effective external communications across MGN locations, primarily focused on maximising Mashreq’s reputation as a preferred employer in India, Pakistan and Egypt
• Develop relationships with appropriate external bodies to enhance the position and reputation of Mashreq across India, Pakistan and Egypt.
• Monitor the external environment, regulatory environments, employment market and talent competitor scene, for developing/emerging issues and provide appropriate feedback and recommendations to Executive management

Internal Stakeholder Management

• Develop open and active lines of communication with senior Group stakeholders who use and/or enable MGN
• Develop and lead appropriate Group wide stakeholder governance and feedback structures to ensure that MGNs are delivering to the needs of Mashreq Groups/Divisions

Transition Management

• Develop an effective Transition management methodology to support existing and new activities undertaken via MGN entities
• Proactively support Groups/Divisions manage their Transition activity, to maximise transition success
• Ensure learnings from Transition management are continually and consistently adopted

Best Practice/Continual Improvement

• Use the role’s enterprise wide exposure and insight to proactively identify best practices and opportunities for sharing across Business/Enabler Groups, this may include process, management, talent, technology etc

Knowledge, Skills and Experience

• The candidate should preferably possess a Post-graduation in Business Management/Chartered Accountant, with a minimum of 20 years of relevant work experience.
• The candidate should ideally have an appreciation of the fiduciary, legal and regulatory requirements associated with international Captive Offshoring; together with a good understanding of a Banks’ organizational structures, activities, technologies and international Offshoring regulations.
• The candidate must have a strong personal presence and be capable of operating at all levels within the organization from CEO down, and have a proven ability to interact and build consensus among a broad set of stakeholders. The candidate should have a proven track record of leading change within an international and Matrix Managed organization.
• The candidate must be organized and self-driven with excellent stakeholder management and communication (oral and written) skills, have strong analytical capabilities and be equally comfortable leading at a strategic and operational level.
• Leadership skills related with a senior role, together with a natural flair for relationship building and stakeholder management .
• Knowledge of Banks’ organizational structures, activities, technologies and international Offshoring regulations.
• Excellent communication skills with applicability in both strategic discussions and large employee gatherings
• The personal drive to make excellent employee experience and a distributed workforce a strategic success
• Quickly gets to the heart of complex management issues, spots gaps, subtleties, contradictions and trends and takes appropriate actions.
• Motivates and inspires others, creates energy and momentum, compiles action towards future state
• Sets stretch team standards for own team and self and expects same of others
• Works to a clear set of priorities, adjusts for opportunities and obstacles/conflicts as necessary.
• Consistently delivers on promises (or more than promised) whilst respecting individual needs
• Passionate about taking on and achieving ambitious goals
• Experience of Middle East region would be a significant added advantage