Sap Service Cloud

2 months ago

Bangalore City, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time
Greetings from Ridik Consulting Private LimitedWe have an opening for our client's SAP Service Cloud ( C4C ) position at Bengaluru Location.Total years of experience: 6 to 10 yearsLocation: Bengaluru.Job Description:-

Implementation experience of SAP Service Cloud ( C4C ) for a Utility Client-

Drive the key activities of SAP Service cloud implementations;

integrating to backend S/4HANA utilities solution-

Create functional specifications and work with technical consultants on application customization-

Work with integration SMEs, and S/4HANA ABAP team on the connection between SAP Sales & Service Cloud and back-end S/4HANA IS-U environment.-

Communication arrangement and services setup, SOAP services configuration and end points changes in S/4HANA and C4C Integrations for Utilities solution-

In-depth knowledge of business processes in Service Cloud Utilities Call Centre solution.-

Hands-on experience in service Cloud module implementation-

Well versed with Integration troubleshooting in C4C via Web Service Message Monitoring-

Hands-on experience with SAP Utilities Customer Service processes-

Exposure to Integration set up with various SAP and non-SAP systems-

Debug the issues due to S/4HANA upgrade and Integration to C4C service cloud impacts-

MIMO process, Address management, Utilities exception management, BMD and TMD-

Customer Inquiries, Interactions and Requests – Ticket Management-

Experience in Key user tools and screen adaptations-

Drive the key activities of SAP Service cloud implementations, integrating to backend S/4HANA IS-U solution-

Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI-

Familiar with BP Replication using a Master Data System (MDG) between S/4 HANA and C4CGood to have:-

4-8 years of Overall IT experience with 4 – 5 years of experience with SAP Sales / Service Cloud in Functional role.-

Strong debugging and problem-solving skills in SAP Sales and Service Cloud, Cloud Platform Integration, ECC and S4 and familiarity with ABAP Development of Proxy’s, RFC modules and Idoc-related development-

Well versed with Agile Methodology, can do Sprint Planning, create end to end Test cases & review documents.

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