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L3 Network Engineer

2 months ago

thiruvananthapuram, India IQMatrix Infoways Solutions Pvt Ltd Full time
Overall purpose of the job:
• To manage and own support tickets, escalations and Major Incidents
• To own and complete client change requests following ITIL framework
• To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist
in supporting customers and configuration tasks
Key responsibilities for this job:
• Provide Regular clear and concise communication verbally and written
• Provide 3rd Line support for incoming customer support queries and escalations from the
2nd Line Service Desk
• Take ownership and effectively manage support tickets for incidents, change and service
requests
• Provide support and mentoring to 2nd Line engineers
• Provide resources to the solution delivery team in supporting the configuration and
implementation of new customer projects
• Any other fair and reasonable task or duty assigned to you by your Manager.
Technical environment:
• Wireless; Fortinet experience must.
• Switching; Fortinet, Palo Alto, Cisco, Meraki, Aruba, HP, Dell, Juniper
• Wireless; Fortinet, Palo Alto, Cisco, Meraki, Aruba
• Security; Palo Alto, Prisma, Fortinet, Cisco ASA
• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
• Cisco NAC ISE, SD-A/DNAC, DOT1x
• Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
• In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or
JNCIS level
• Ability to troubleshoot and sectionalise faults to identify root cause and resolution
• Advanced knowledge of layer 2 and 3 protocols
• Significant experience deploying and/or supporting Next Generation Firewalls ideally
Fortinet or Palo Alto – including extensive knowledge of configuring and troubleshooting
ACLs, NAT, IPSec and SSL VPNs.
• Proficient in packet capture and interpretation using Wireshark
Desirable knowledge and experience:
• Experience with Alcatel SR & ESS
• Experience with wireless solutions e.g. Meraki, HP Aruba
experience with network automation/programming such as Ansible/Pytho