Senior Manager
4 weeks ago
The jobholder needs to be responsible for strategic sourcing& procurement services for facility management, automation projects, digital campaigns, software licenses & application partners along with supply of civil, electrical & plumbing consumables & capital goods based on the requirements of the end users. The incumbent needs to meet every user department, understand the requirements, timelines and budgetary limitations. S/he needs to ensure procurement of required materials and services at competitive and cost-effective prices and deliver them at the desired quality and at the required time.
The jobholder needs to schedule regular meetings for reviewing the tasks delivered and pending. S/he also needs to monitor customers’ feedback and enable resolution of the problems / issues. S/he needs to meet with the user departments to manage their expectations and review the performance of the Commercial team vis-à-vis the SLAs. The incumbent needs to identify reliable vendors who can meet the requirements of the institute and encourage new vendors who can offer more competitive prices and hence enable the cost advantage to the Institute. S/he needs to regularly evaluate the vendor performance and maintain an updated list of approved vendors for the institute. The incumbent needs to regularly interact with the vendors to address all the issues, give them feedback and seek their feedback.
The jobholder needs to identify opportunities for cost reduction / cost-effectiveness. S/he needs to review the performance of vendors with regard to timeliness and quality of deliveries on an ongoing basis. S/he needs to also oversee the automation of processes through SAP. In order to ensure effective execution of the job, s/he is also required to provide guidance and support to the commercial team as and when required.
Knowledge / EducationEngineering Graduate + MBA (with Finance or Operations) or CA / ICWASpecific SkillsKnowledge in procurement function & business operations, Logical thinking, Interpersonal skills, Ability to prioritize, Negotiation skills, Planning, Organizing, Attention to detailsExperience in project procurement and service procurement in the areas of Civil, electrical & plumbing activities are mandatory for this role.Desirable Experience15 - 20 yrs
Job Interface/Relationships:
All the users of Internal customers DeptVendors / Service providers
Key Responsibilities and % Time Spent1To understand the annual budget & plans of the institute, the requirements of various user departments and deliver on the purchase requisitions in a timely and cost-effective manner25%2To understand and manage customer expectations through well-defined SLAs, policies and procedures -20%3To perform required people responsibilities such as inspiring and motivating high standards of customer-service orientation, enabling adherence to standard operating procedures (SOPs), bringing in quality consciousness & cost-effectiveness and other administrative responsibilities10%4To build a robust list of reliable and approved vendors for every kind of material or service required by the institute -20%5To constantly strive towards cost-effectiveness by looking out for alternative materials & services, innovative commercial structuring of transactions, alternative vendors and ensure delivery of quality goods and services for the business operations20%6Maintain a professional, fair and trustworthy relationship with vendors and ensure they are acknowledged for good performance and rewarded with repeat orders- 5%
Total Time Spent on All Responsibilities100%
SN KeyResult
AreaKey Performance IndicatorMeasureWeightage
1 Customer RelationsEfficiency of high-level interaction with user Departments across the School and procurement planningClear and agreed SLAs with customersReport on performance against SLAsCustomer Satisfaction ratingMinimal procurement on unplanned basisTimely closure of planned procurementNon-compliance20%
2 Internal ProcessesEnsure full implementation of and compliance with SoPsInternal Audit & special AuditsSAP Steering Committee decisions and other studies / auditsPreparation of list of policy inadequacies / bottlenecks, and clearanceProcess automationMinimal adverse audit observationsComprehensive MIS reports showing high adherenceSAP Steering Committee approval of SAP implementation in MM module30%
3 Vendor managementDevelop a robust master list of approved vendorsAbility to identify vendors quickly for any requirement of the instituteImproving the vendor base & vendor relationshipsNumber of vendors identified for each material / serviceVendors’ feedback on transaction efficiency and settlement of payments20%4 Cost EffectivenessWell-documented cost-effectiveness programme, and monitoring actuals against planWell-developed costing templates to determine / evaluate fair price for various materials and services to be procured by the instituteCost reductionActual versus estimated budget30%
Any Other Significant Input
Similar Procurement experience of reputed business schools will get more weightage.
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