Success Manager
2 days ago
Job Description About SalaryBox It’s an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSME’s in India. We launched the app in Jan 2021, and now have more than 4 million downloads of the app. Backed by Y-Combinator, SalaryBox is India’s leading attendance and payroll app. Considered to be the engine of economies around the world, the MSME segment in India alone has ~63 million units, and employs ~100 million people. The sector accounts for 27% of GDP and is crucial to the functioning of the economy. We are on a mission to make work easier for these business owners, managers, and employees so that they can focus on the things they do best. Today, SalaryBox is a fun bunch of analytical and ambitious folks building the first-of-its-kind technologies for the MSME ecosystem. Our mission is big, so we act with urgency in everything we do. We find creative ways to test ideas and learn today so that we focus on the right things tomorrow. We are looking for a candidate who is willing to work with an early-age startup and help us grow. You will be working with an agile team where your ideas have the potential to reach millions. You will be an integral part of the organization where you will be a critical voice in the decision-making process. Website : LinkedIn : Requirements What You’ll Do Own and manage the end-to-end customer onboarding and implementation lifecycle , from initial kick-off to full product adoption and activation. Lead and structure discovery sessions to deeply understand client business needs, workflows, and success criteria. Design and deliver customized onboarding plans, training programs, and implementation timelines for different customer segments. Drive early adoption and value realization by identifying quick wins, best practices, and usage milestones. Provide hands-on leadership during complex or high-priority onboardings , ensuring smooth issue resolution and customer confidence. Track onboarding KPIs such as time-to-go-live, adoption metrics, and customer feedback to continuously improve processes. Act as the primary escalation point for onboarding-related challenges and coordinate with Product, Tech, Sales, and Support teams for resolution. Build, document, and improve standard onboarding playbooks, SOPs, and training materials . Mentor and guide onboarding executives (if applicable) and set quality standards for customer experience. What We’re Looking For 5–8 years of experience in customer onboarding, implementation, customer success, or related roles within a SaaS or tech-driven environment . Proven experience managing multiple customer implementations simultaneously with strong ownership. Excellent communication and stakeholder management skills, especially with business owners, founders, and HR leaders . Strong problem-solving ability with a process-oriented mindset and attention to detail. Experience conducting virtual trainings, demos, and remote onboarding sessions . Ability to translate customer feedback into actionable insights for product and process improvement . Prior experience in team leadership or mentoring is a strong plus. Requirements Good communication and interpersonal skills Basic understanding of HR functions Proficiency in MS Office (Word, Excel, PowerPoint) Ability to multitask and maintain confidentiality Positive attitude and eagerness to learn Bachelor's or Master’s degree in Human Resources, Business Administration, or related field Internship or project experience in HR is a plus but not mandatory
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